Sponsor

2014/04/21

| 04.21.14 | Sprint MVNO Scratch Wireless partnering with cable operators

If you are unable to see the message below, click here to view.

April 21, 2014
Sign up for free:
Subscribe | Website | Jobs | Mobile
Refer a Colleague

This week's sponsors are Neustar and Spirent.

eBook | Dissecting Telco Customer Data Analytics

While the market for data-driven telecom analytics is expected to grow, service providers are still in the learning phase with data analytics. FierceTelecom explores the different tools and techniques that operators can use to analyze and mine their data. Download today.


Today's Top Stories

  1. Sprint MVNO Scratch Wireless crafting Wi-Fi-centric service for cable operators
  2. Rumor: FCC preparing to set aside channel 37, other 600 MHz spectrum for unlicensed use
  3. FirstNet's hunt for a replacement GM may enable a fresh start
  4. Shift from WiMAX to TD-LTE gaining momentum, report says
  5. Report: Google's Project Loon tests using LTE spectrum in the Nevada desert


Also Noted: Spotlight On... Juniper provides OpenContrail plug-in for OpenDaylight controller
Wi-Fi routers may never be patched for Heartbleed; ZTE provided tech support for Air China ground-air broadband test and much more...

AT&T, Sprint CEOs among the best paid in telecom
Every year Fierce checks out the highest-paid CEOs in the telecom space. This year, executives from Sprint and AT&T topped the list: AT&T's Randall Stephenson pulled in around $23 million in total compensation last year, and Sprint's Dan Hesse netted a whopping $49 million, largely thanks to Sprint's transaction with Japan's SoftBank last year. For a complete list of the highest-paid CEOs in the wireless industry, click here. And for a list of the highest-paid CEOs in the wireline sector, click here.

News From the Fierce Network:
1. Verizon, AT&T, Sprint and T-Mobile say customers are protected from Heartbleed bug
2. Muni broadband support flaring up again as digital divide widens
3. Verizon taps Avaya veteran Chris Formant to oversee enterprise business


This week's sponsor is Ooyala.

eBook | Profiting from Over the Top Video

Pay-TV providers are seeing programming costs increase while margins for their subscription video products decrease. Now they're starting to rely on broadband Internet service sales to grow profits. This FierceCable eBook offers insight from industry experts on how to benefit from subscribers that are relying more on Internet video for home entertainment. Download today.



Sponsor: Oracle

FierceLive! Webinars

> Making 1000x a Reality - Tuesday, April 22, 1pm ET/10am PT
> Small Cells and Network Evolution - Thursday, April 24, 2014, 11 am ET / 8 am PT
> Making Money From OTT - Thursday, May 8, 2014, 10am GMT / 5am ET
> Video Analytics Strategies for Monetizing the Video Experience - Thursday, May 15, 2014 11am ET / 8am PT

Events

> Broadband Latin America 2014, June 3-4, 2014, Amcham, S?o Paulo - June 3, 2014 - Amcham, S?o Paulo
> GSMA Mobile Asia Expo 2014 - June 11-13 - Shanghai, China

Marketplace

> Whitepaper: Customer Experience for Service
> Whitepaper: How to Transform Your Mobile Customer Care Strategy
> Whitepaper: Know What Customers Want Before They Do
> Whitepaper: Forbes: The Secret Sauce of Oracle's Commercial Success
> eBook: Ooyala's Q4 2013 Global Video Index
> Whitepaper: Running Out of Bandwidth? Take a Fresh Look at 100G
> Whitepaper: Cisco Collaboration Architecture: Enhance Employee Effectiveness for Greater Business Impact
> Whitepaper: Successfully Deploying Communications And Collaboration Solutions To Meet The Needs Of Your Medium-Size Business
> Whitepaper: The Era of Application Centric Networking
> Whitepaper: Making the Most of Your CRM: How Best-in-Class Sales Teams Maximize Revenue and Customer Service
> Whitepaper: MobileTrends Report Q1 2014: Measuring the Mobile Video Experience
> Whitepaper: Evolving from Static to On-Demand Connectivity Service
> eBook: Dissecting Telco Customer Data Analytics
> eBook: Profiting from Over the Top Video
> eBook: VoLTE and the Future of Mobile Voice
> Whitepaper: 802.11ac in the Enterprise: Technologies and Strategies

Jobs

> Business Development Manager - Boston, MA
> Associate/Principal - San Francisco, CA
> Need a job? Need to hire? Visit our jobs site.

* Post a classified ad: Click here.
* General ad info: Click here
* Post a job: Click here.

Today's Top News

1. Sprint MVNO Scratch Wireless crafting Wi-Fi-centric service for cable operators


Sprint (NYSE: S) MVNO Scratch Wireless is developing a version of its Wi-Fi-centric service specifically for cable operators that want to leverage Wi-Fi so they can compete against cellular carriers.

Scratch co-founder and CEO Alan Berrey revealed during a webcast presented jointly with Multichannel News that Scratch is in "active discussions" with cable operators. He said pilots of a tailored "Wi-Fi First" service could begin this summer, followed by actual deployments in the fall.

Berry contends cable operators are getting a "pretty one-sided deal" when cellular data traffic is offloaded onto Wi-Fi, which often is enabled by their fixed broadband networks. Cable MSOs "seem hungry for a solution and a way to compete in the mobile space," added Berry, whose remarks were quoted in a Multichannel News article.

Scratch began offering a direct-to-consumer Wi-Fi-based service earlier this year. Voice and data services are free when a user is on Wi-Fi, and texting is free all of the time, regardless of whether a customer is on Wi-Fi or the Sprint cellular network. As with fellow Sprint MVNOs Republic Wireless and TextNow, Scratch customers who are out of Wi-Fi range roam onto Sprint's network under a pay-as-you-go model.

Scratch's service currently supports only the Motorola Mobility Photon Q handset running a modified version of Google's (NASDAQ: GOOG) Android 4.1 (Jelly Bean) OS. The smartphone sells for $269.

Scratch estimates its customers are connected to Wi-Fi networks 84 percent of the time, and that is without any formal access deals between Scratch and other wired broadband providers.

Cable operators increasingly see Wi-Fi as their ticket to competing directly against cellular operators, though Wi-Fi's limited hotspot footprint and restricted coverage range means a full nomadic service would likely require a cellular backup, much as Scratch already offers over the Sprint network.

As evidence of  cable's growing focus on Wi-Fi, Time Warner Cable (NYSE: TWC) recently confirmed its rollout out of "TWCWiFi-Passpoint," a national Wi-Fi network that includes Hotspot 2.0 technology on most of its public access points as well as upgraded encryption.

Rival cable MSO Comcast (NASDAQ: CMCSA) is planning to add Hotspot 2.0 technology to its growing, Xfinity-branded public Wi-Fi network as well, though it has not provided a specific timeline. Comcast, which has bid $45.2 billion to take over Time Warner, also is eyeing the launch of a Wi-Fi-centric wireless service.

In related news, another cable MSO, Charter Communications, announced that as of May 16 it will begin rolling out 802.11ac-enabled routers to its broadband customers. The company said the Netgear-supplied router is capable of delivering more than the maximum 100 Mbps offered by Charter Internet Ultra service.

The Financial Times reported that Comcast and Time Warner, in an effort to win approval for their merger, are in early-stage negotiations to sell up to $20 billion worth of assets to Charter. The proposed deal would involve divesting between 3 million and 5 million subscribers to Charter.

All three MSOs are members of the CableWiFi consortium, along with Bright House Networks and Cox Communications. The companies allow each other's high-speed Internet customers to access more than 200,000 Wi-Fi hotspots.

For more:
- see this Scratch webinar landing page
- see this Multichannel News article
- see this Charter release
- see this Financial Times article (sub. req.)
- see this Verge article

Related articles:
Time Warner announces massive Hotspot 2.0 deployment
Confirmed: Hotspot 2.0 is on Comcast's roadmap for its Xfinity Wi-Fi network
Comcast Wi-Fi hotspots reach 1M milestone
Report: Comcast thinking of launching a Wi-Fi-centric wireless service
Sprint MVNO Scratch Wireless starts offering 'free' Wi-Fi-based service

Read more about: Sprint, Alan Berrey
back to top


This week's sponsor is Oracle.

Whitepaper: Customer Experience for Service
This Executive Brief explores the role of service and support in creating great customer experiences, the service goals market leaders use related to customer experience and the Oracle approach for empowering new service experiences.

Download today!



2. Rumor: FCC preparing to set aside channel 37, other 600 MHz spectrum for unlicensed use


The FCC is reportedly prepared to set aside channel 37 as well as other spectrum located throughout the 600 MHz band for unlicensed wireless broadband use.

In a blog post, FCC Chairman Tom Wheeler confirmed that he has circulated a draft Report and Order to his fellow commissioners, laying out plans for the 600 MHz broadcast TV spectrum incentive auction. Following their review of the draft rules, the commissioners are expected to officially propose them on May 15, setting the stage for the incentive auctions of broadcast TV spectrum to begin in mid-2015.

"As part of the Incentive Auction process, we will also make available on a nationwide basis spectrum for unlicensed use (think Wi-Fi). With the increased use of Wi-Fi, this spectrum has also become congested. Opening up more spectrum for unlicensed use provides economic value to businesses and consumers alike," Wheeler wrote.

He did not provide specifics of the proposal. However, Re/code reported that channel 37, which is used today for radio astronomy and medical telemetry, would be set aside for unlicensed broadband use. It noted the commission will likely impose restrictions to protect medical telemetry devices.

Re/code also said a "senior FCC official" confirmed that the total amount of spectrum assigned for use by unlicensed devices could range from 12 megahertz to 20 megahertz.

The range is uncertain because, aside from channel 37, the spectrum that would be provided for unlicensed use will be located in guard and duplex bands. The final number of those bands and their geographic availability will depend upon which broadcasters opt to participate in the voluntary reverse auction, in which the FCC will pay broadcasters to give up 600 MHz spectrum.

Because much of the spectrum that might be opened for unlicensed use would sit in vacant spaces between TV and broadband services, it would have to be managed in the same manner as current TV white space (TVWS) spectrum, whose rules require devices to contact an authorized TVWS database and ensure channel availability and other operating parameters so they will not interfere with TV broadcast operations.

The FCC's draft proposal is not likely to sit well with unlicensed advocates such as Google (NASDAQ: GOOG), which have lobbied the commission to open four 6 MHz-wide channels in the 600 MHz band on a nationwide basis.

Last month, Google requested the FCC set aside for unlicensed use any guard band separating broadcast and LTE licensees; any duplex gap separating LTE uplink and downlink operations; reserved wireless microphone channels on a shared basis with wireless microphone users; and channel 37 on a shared basis with medical telemetry and radio astronomy users.

Another of those pushing for the four-channel set-aside, Michael Calabrese, director of the Wireless Future Project at the New America Foundation, met on April 14 with David Goldman, legal advisor to Commissioner Jessica Rosenworcel. Calabrese made the visit on behalf of on the Public Interest Spectrum Coalition (PISC).

He wrote in an ex parte filing that the "incentive auction team's reported recommendations, apparently designed solely to maximize auction revenue, represent an unbalanced and misguided approach" and would "kill off" the commission's longstanding goal to facilitate national markets for unlicensed innovation and connectivity in the 600 MHz spectrum.

For more:
- see this FCC blog post
- see this Re/code article
- see this GigaOM article
- see this New America Foundation filing

Related articles:
FCC's Wheeler lays out vision for 3.5 GHz band, incentive auctions
FCC's Rosenworcel looks to 5 GHz band, 600 MHz guard bands for unlicensed wireless
WiFiForward adds ballast to demand for unlicensed spectrum
Broadway concerned about losing 600 MHz TV white space spectrum
Hospitals worry about white space interference

Read more about: TV White Space
back to top



3. FirstNet's hunt for a replacement GM may enable a fresh start


The surprise announcement that Bill D'Agostino, the First Responders Network Authority's general manager, has resigned, could provide a fresh start for the authority, which is still struggling to satisfy critics in the public-safety community.

Bill D'Adostino Jr.

D'Agostino

D'Agostino resigned "for personal and family reasons," according to FirstNet. His hiring was announced almost one year ago, on April 23, 2013.

FirstNet has launched the search for a new GM. The authority, which is charged with building the 700 MHz LTE-based nationwide public-safety broadband network, has leased office space in Reston, Va., for its corporate headquarters, and the new GM, once he or she is chosen, will be located there.

D'Agostino generated praise for his performance as GM. But his past positions with Verizon Wireless (NYSE: VZ) and other mobile operators raised concerns among some in the public-safety community who felt FirstNet was already too closely tied to cellular carriers.

In fact, D'Agostino's introduction as GM occurred at the same meeting where board member Paul Fitzgerald declared that FirstNet was permeated by perceived conflicts of interests and a lack of transparency. An investigation into Fitzgerald's claims is reportedly being conducted by the Commerce Department's Office of the Inspector General, but OIG has a policy of neither confirming nor denying ongoing investigations.

"The perception of FirstNet was all about the influential carrier relationships, which spooked almost everyone in the Public Safety community," wrote blogger Michael Myers, an expert on public-private partnerships, on his Advancing Telecom website.

He suggested that D'Agostino's departure might help change that perception, particularly since FirstNet's acting GM, TJ Kennedy, has an extensive public-safety background. Prior to joining FirstNet, Kennedy was director of public safety and security for Raytheon.

Wireless industry consultant Andrew Seybold had been a FirstNet contractor but was recently let go because, he said, the Department of Commerce and National Telecommunications and Information Administration (NTIA), which oversee FirstNet, initiated a new process for choosing and compensating contractors.  

Upon hearing of D'Agostino's departure, Seybold cryptically tweeted: "The NTIA Strikes (sic) again!"

tweet andy seybold

Seybold also recently posted a column on his eponymously named website, in which he noted that county and regional communications directors, planners and engineers are increasingly frustrated with the dearth of information from FirstNet regarding the network design it has in mind.

That is because public-safety entities would like to implement "FirstNet-ready" features in any new land mobile radio (LMR) systems they build out, setting the stage for future partnerships with FirstNet. Information being sought includes FirstNet's requirements for backhaul, emergency power, antenna space on towers and space within radio shelters, Seybold said.

"Even if FirstNet decided to make use of a commercial wireless operator (or multiple operators) to build out the FirstNet system, having Public Safety sites FirstNet-ready would be of benefit to FirstNet and those who will be charged with building out the system," he wrote.

Meanwhile, Government Technology recently examined FirstNet's financial situation. Though the FirstNet network was estimated by Congress to cost $7 billion to build out, with funding generated by FCC spectrum auctions, outside pundits have put the likely cost at between $10 billion and $16 billion.

According to Government Technology, FirstNet has borrowed some $2 billion from the U.S. Treasury. And as of September 2013, NTIA had distributed about $116 million in grants under the State and Local Implementation Grant Program (SLIGP) to 54 states and territories. The grants are meant to help recipients plan for FirstNet in their geographic areas.

FirstNet officials are expected to start state and territory consultations this July regarding network buildout options, Urgent Communications reported. Following those consultations, there are more than 40 steps that each state and territory will need to complete before a plan for their individual portions of FirstNet's network can be considered by their governors.

For more:
- see this FirstNet release
- see this Advancing Telecom article
- see this AndrewSeybold blog entry
- see this Government Technology article
- see this Urgent Communications article

Related articles:
FirstNet's GM: 'We will deliver this network for public safety'
Motorola Solutions wins $175M LA-RICS' contract while FirstNet rejigs contractor lineup
FirstNet wants inspector general to finish ethics investigation
UPDATED: Mutiny at FirstNet as board member alleges improprieties

Read more about: Public Safety, FirstNet, LTE
back to top



4. Shift from WiMAX to TD-LTE gaining momentum, report says


A new report from Signals Research indicates that the transition from WiMAX to TD-LTE is occurring much more quickly than originally anticipated.

"For some operators, the full transition will take several years, but the point remains that they are already in the process of deploying LTE TDD. At the other extreme, some operators are literally ripping out their Mobile WiMAX network and switching everything to LTE TDD," said the report.

Signals cited KDDI subsidiary UQ Communications, which has 4.5 million WiMAX subscribers. The Japanese carrier's network uses 2.5 GHz spectrum and covers nearly 99 percent of the Japanese population.

In July 2013, UQ was awarded 20 MHz of TDD spectrum in the 2.6 GHz band, which is adjacent to its existing 30 MHz spectrum holding. Subsequently in October 2013, UQ switched on WiMAX 2.1 technology, which it has branded as WiMAX 2+. The service is compatible with TD-LTE, but UQ is not authorized to offer LTE technology in the 2.5/2.6 GHz bands.

"WiMAX 2+ is technically LTE TDD but for regulatory purposes the operator has to use the term WiMAX 2+," Signals noted.

UQ will deploy nearly 18,000 WiMAX 2+/TD-LTE sites on existing mobile WiMAX sites by year-end to cover 90 percent of Japan's population. Further, UQ expects to cover 95.8 percent of the population with nearly 39,000 WiMAX 2+/TD-LTE cell sites by the end of 2018.

The report also addressed Japan's SoftBank, which has 50 percent more TD-LTE sites (about 46,000) than LTE FDD sites (about 30,000). Sprint (NYSE: S) can potentially use the experience of SoftBank, its majority owner, to leverage the roughly 150 MHz of 2.5 GHz TDD spectrum it is now sitting on after acquiring legacy WiMAX operator Clearwire.

However, Signals said Sprint still needs to acquire lower-band spectrum under 1 GHz for coverage purposes. "It wouldn't get this spectrum by purchasing T-Mobile (NYSE:TMUS) or partnering with Dish Network (NASDAQ: DISH)," the report said.

Signals also noted that regulators in numerous countries are preparing to transition "fixed licenses" assigned to WiMAX operators to "mobile licenses."

According to the report, a major problem with this approach is that most traditional WiMAX operators "did not come close to providing ubiquitous coverage and the cell density wasn't adequate to support mobility." Therefore, Greenfield TD-LTE operators that are transitioning from WiMAX should be wary of promising full mobility to customers with TD-LTE smartphones.

"All things being equal, going from a nomadic/semi-fixed wireless service with a desktop CPE to a fully mobile service with handheld devices can require well more than twice as many cell sites to deliver the same level of performance," Signals noted.

For more:
- see this Signals Research report (PDF)

Related articles:
Sprint to shutter WiMAX network by end of 2015, will turn off at least 6,000 towers
Schoolar: Multi-mode LTE getting a fresh look from operators
Sprint poised to become 'king of data speed,' report says
WiMAX Forum: UQ's model will help others adopt WiMAX 2.1, leverage TD-LTE devices

Read more about: Signals Research
back to top



5. Report: Google's Project Loon tests using LTE spectrum in the Nevada desert


Google's (NASDAQ: GOOG) Project Loon airborne Internet tests have reportedly expanded to the Nevada desert, where the company is relying upon paired radio spectrum that is commonly used for LTE transmissions.

While Google declined to comment, PC World found a local official from Winnemucca, Nev., who confirmed Google is running Project Loon experiments from the Winnemucca airport. The official declined to provide more information due to a confidentiality agreement between the city of Winnemucca and Google.

According to PC World, during September 2013, Cyrus Behroozi, the head network engineer for Loon, applied to the FCC for an experimental license to conduct tests in northern Nevada using two bands of radio spectrum that are often paired for LTE services. The application did not specify the air interface that would be used in the tests, aside from noting the signal would fall into a class that includes LTE, WiMAX and other point-to-point microwave data transmission systems.

The FCC approved Google's request in November, permitting six months of testing a terrestrial radio platform and another up to 65,000 feet in the air. Both platforms are located within 100 miles of tiny Carlin, Nev.

PC World dug up data from Bravo Airspace showing that six advisories for high-altitude balloon launches have been issued in the area so far this year. The most recent was issued for April 7 and concerned the planned launch of a high-altitude balloon from the airport at Winnemucca, Nev., which is about 100 miles west of Carlin.

Project Loon first came to public attention in June, when Google announced its vision of deploying a ring of radio-equipped balloons to fly around the globe on stratospheric winds 12 miles above the earth and deliver Internet access at 3G or better speeds. At that time, Google launched 30 balloons and initiated a pilot program in the Canterbury area of New Zealand.

The company subsequently expanded Project Loon testing in California's Central Valley, about a two-hour drive from the company's headquarters in Mountain View, Calif.

For more:
- see this PC World article

Related articles:
Google Project Loon: Around the world in 22 days
Google engineers parachutes, wins new patent for Project Loon
Google's Project Loon struggles to maintain power in stratospheric cold
Google's Project Loon is full of hot air, contends famed balloonist
Google's Project Loon eyes a balloon 'flock'
Google's Project Loon begins tests in California
Google contends Project Loon, balloon-powered broadband, is crazy enough to work

Read more about: LTE, Cyrus Behroozi
back to top



Also Noted

SPOTLIGHT ON... Juniper provides OpenContrail plug-in for OpenDaylight controller

Juniper Networks has offered a plug-in for its OpenContrail controller to the OpenDaylight Project. According to a description on the OpenDaylight wiki log, the plug-in "will provide the integration/interworking between the OpenDaylight controller and OpenContrail." Specifically, the OpenContrail plug-in will enable OpenDaylight to make use of OpenContrail's networking capabilities such as cloud networking as well as network function virtualization (NFV) in service provider networks and service chaining for enterprise deployments. The OpenDaylight Project, a vendor community-driven effort announced in April 2013, was created to facilitate an open-source framework, including code and architecture, for a common SDN platform. SDN Central noted that although Juniper is an OpenDaylight platinum member, it has participated a lot in the open-source effort. For more, see this article.

Wireless tech news from around the Web.

> Huawei and China Mobile verified multiple core TD-LTE-Advanced technologies, including FDD/TDD Carrier Aggregation, MSA, 256QAM, inter-site CoMP, and MU-MIMO in a field test at Chengdu Electronic Technology University. Release

> Wi-Fi routers are among the devices that may never be patched to fix the Heartbleed bug. Article

> Huawei started a base station deployment in rural Zambia. Article

> The fiber-to-the-cell (FTTC) tower backhaul opportunity prompted regional carrier Lumos Networks to start Project Ark. Article

> U.S. smartphone users are enticed by sponsored data plans, according to survey. Article

> The wireless network security market will be worth $15.55 billion by 2019, said MarketsandMarkets. Release

> Meanwhile, SNS Research predicted global spending on mobile device and network security infrastructure, software and services will reach $11 billion by the end of 2014. Release

> ZTE provided technical support as Air China launched its first ground-air broadband test. Release

And finally… Has Apple Maps revealed the Loch Ness Monster? Article


Webinars


* Post listing: Click here.
* General ad info: Click here.

> Making 1000x a Reality - Tuesday, April 22, 1pm ET/10am PT

Tune-in to this webinar to understand how our "unplanned hyper-dense small cells deployment" concept and UltraSON suite of features performed in real life. Register Today!

> Small Cells and Network Evolution - Thursday, April 24, 2014, 11 am ET / 8 am PT

With LTE becoming commonplace in the US, mobile operators need to drive more capacity into the network, and small cells are one way to do that. In this presentation, the speakers will discuss how small cells fit into the macro network, how small cells integrate with DAS, and how the mobile network has evolved from the 3G days. Register Today!

 

> Making Money From OTT - Thursday, May 8, 2014, 10am GMT / 5am ET

With rising programming costs, pay-TV providers are looking at ways they can benefit from OTT entertainment. This webinar will look at how Pay-TV providers can embrace OTT and not erode their core subscription TV services. Register Today!

> Video Analytics Strategies for Monetizing the Video Experience - Thursday, May 15, 2014 11am ET / 8am PT

As consumers have more ways to watch video than ever before, video providers are looking at new business strategies for monetizing their video services, to reduce churn, increase subscriber base, reduce capital and operational expenditure and optimize investments. This webinar will provide an overview of how providers can monetize their video services through video analytics strategies. Register Today!



Events


* Post listing: Click here.
* General ad info: Click here.

> Broadband Latin America 2014, June 3-4, 2014, Amcham, S?o Paulo - June 3, 2014 - Amcham, S?o Paulo

This year at Broadband & TV Connect Latin America will be taking place on 3-4 June 2014 at Amcham, São Paulo. All eyes will be on Latin America, as Brazil prepares to host the 2014 FIFA World Cup. And with preparations already underway for the 2016 Olympics, and an exponential growth in Broadband and Pay-TV subscriptions predicted, there couldn't be a more exciting time for the connected entertainment industry. Operators are free to attend. Register today!

> GSMA Mobile Asia Expo 2014 - June 11-13 - Shanghai, China

Mobile connects us to new information, possibilities, people, ideas and experiences. Mobile Asia Expo showcases the mobile solutions that are transforming our lives today and into tomorrow. Register now to join us 11-13 June 2014 in Shanghai, China, where we are Making Global Connections.



Marketplace


* Post listing: Click here.
* General ad info: Click here.

> Whitepaper: Customer Experience for Service

This Executive Brief explores the role of service and support in creating great customer experiences, the service goals market leaders use related to customer experience and the Oracle approach for empowering new service experiences. Download today!

> Whitepaper: How to Transform Your Mobile Customer Care Strategy

It's all about the SCI: the smart, connected interaction. It's not easy - mobility increases the number of variables going into each interaction, requires the preservation of context across channels, but it allows each interaction to naturally evolve. Read this document to learn how to go SCI and naturally connect with your customers.

> Whitepaper: Know What Customers Want Before They Do

Today's consumers only want interactions that are relevant, personalized, and based on a customer’s situation and preferences. Discover the framework for creating effective NBOs for B2C and B2B companies. Download today.

> Whitepaper: Forbes: The Secret Sauce of Oracle's Commercial Success

This whitepaper addresses how the Sales Cloud is rapidly becoming a strategic asset that delivers better intelligence, social collaboration, and native mobile apps for Sales and Marketing professionals. Learn how Oracle Sales Cloud helped Oracle increase annual revenue to $37 billion. Download Now!

> eBook: Ooyala's Q4 2013 Global Video Index

If you thought mobile video was growing fast, think again: it’s growing incredibly fast. Ooyala’s Q4 Video Index reports that time spent watching video on tablets and mobile devices is up an astounding 719% since Q4 of 2011. Ooyala has just released its Global Video Index for Q4 2013, loaded with numbers and useful tips that will help publishers and broadcasters earn more. Download the report today!

> Whitepaper: Running Out of Bandwidth? Take a Fresh Look at 100G

This white paper describes each of these technological advances and how this 100G benefit in scale can even be accomplished with existing, fully depreciated, legacy 10G DWDM systems. Download this white paper today.

> Whitepaper: Cisco Collaboration Architecture: Enhance Employee Effectiveness for Greater Business Impact

In this paper, you will learn how the Cisco® Collaboration Architecture enables you to address trends such as mobility, "bring-your-own-device," and video, and create a flexible platform for collaboration. Download this whitepaper today.

> Whitepaper: Successfully Deploying Communications And Collaboration Solutions To Meet The Needs Of Your Medium-Size Business

Cisco networking and communications solutions for midsize business offer an open platform that enables your business to do more for less. Get to know the Cisco Solutions that allow you to deliver on your company's expectations. Download the Forrester Research Whitepaper "Does Your Communications and Collaboration Solutions Meet your Mid-size Business Needs?" today.

> Whitepaper: The Era of Application Centric Networking

How can you be more confident in the success of your application rollout? The role of the router has been redefined. The router is now central for the success of application roll-outs and performance. Get the full story from the Lippis Consulting industry paper, "The Era of Application Centric Networking."

> Whitepaper: Making the Most of Your CRM: How Best-in-Class Sales Teams Maximize Revenue and Customer Service

This Research Brief combines research from a number of Aberdeen Sales Effectiveness research data sets, to create a holistic view of the most effectively deployed CRM systems. Download today.

> Whitepaper: MobileTrends Report Q1 2014: Measuring the Mobile Video Experience

Mobile subscribers tend to evaluate the overall quality of their broadband network based on their video viewing experience. What influences video delivery quality over mobile data networks? It's not just about bandwidth. Is it the device? Is it the video container? Find Out by Downloading the Report Now: Click here.

> Whitepaper: Evolving from Static to On-Demand Connectivity Service

This paper shares valuable insights that can help service providers design on-demand connectivity, with a strong ROI. Download this paper and learn how you can innovate and differentiate your services. Download this whitepaper today.

> eBook: Dissecting Telco Customer Data Analytics

Analysts expect the data-driven telecom analytics market to grow at an astounding rate over the next five years to become a $5.4 billion revenue market by the end of 2019. FierceTelecom will explore the different tools and techniques that operators can use to analyze and mine their data. Download this eBook today!

> eBook: Profiting from Over the Top Video

With rising programming costs reducing margins for their subscription video product, pay-TV providers are relying on sales of broadband Internet service to grow profits. This eBook will look at ways cable operators can benefit from subscribers that are relying more on Internet video for home entertainment. Download this eBook today!

> eBook: VoLTE and the Future of Mobile Voice

Despite more than two years of anticipation, the U.S. is still waiting for the widespread deployment of voice over LTE as major operators delay deployment. Experts say this shouldn't come as a surprise given the complexity of the technology. FierceWireless will take an in-depth look at VoLTE as well as explore HD voice and other advanced services made possible by VoLTE. Download this eBook today!

> Whitepaper: 802.11ac in the Enterprise: Technologies and Strategies

Download the White Paper "802.11ac in the Enterprise: Technologies and Strategies" to learn from industry expert Craig Mathias about the technologies behind 802.11ac, deployment misconceptions and review steps that every organization should take in getting ready for 802.11ac.
Download today!



Jobs


* Post listing: Click here.
* General ad info: Click here.

No comments:

Post a Comment

Keep a civil tongue.

Label Cloud

Technology (1464) News (793) Military (646) Microsoft (542) Business (487) Software (394) Developer (382) Music (360) Books (357) Audio (316) Government (308) Security (300) Love (262) Apple (242) Storage (236) Dungeons and Dragons (228) Funny (209) Google (194) Cooking (187) Yahoo (186) Mobile (179) Adobe (177) Wishlist (159) AMD (155) Education (151) Drugs (145) Astrology (139) Local (137) Art (134) Investing (127) Shopping (124) Hardware (120) Movies (119) Sports (109) Neatorama (94) Blogger (93) Christian (67) Mozilla (61) Dictionary (59) Science (59) Entertainment (50) Jewelry (50) Pharmacy (50) Weather (48) Video Games (44) Television (36) VoIP (25) meta (23) Holidays (14)

Popular Posts (Last 7 Days)