Assessing In-house Versus Out-house Call Center Agents

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Assessing In-house Versus Out-house Call Center Agents   The Good, Bad, and the Downright Dirty When your customers engage with your contact center, you want them to deal with a trained, enthusiastic, professional person who can solve their issues. While many vendors will highlight the “advantages” to having an out-house workforce, there are several business risks associated with this model. This white paper sheds light on the purported advantages and real disadvantages to the out-house call center business model. In this white paper you will be provided: The history of the remote agent An outline of the risks associated with out-house agents A guide to making informed decisions Download Now!