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As the demands of customers change with the times, so too must the contact centers that service them. Today, customers expect high-quality, personalized customer support via any channel they choose: even if they choose more than one. Consumers also want meaningful interactions with companies, not to be treated like an account number and a series of transactions.
For those who have reached a more advanced age, life is much different from what it was in the younger years. Seniors often struggle with many of life's simplest tasks, and in turn, often require a bit of extra help just to get through a day, some more so than others. But that's where services like Medical Alert come into play, and even services like these can use some of that same extra help that said services provide to make operations as efficient and helpful as possible.
While Tesco is one of the biggest names in retail on the planet-it's said to be just after Walmart in terms of overall size, making it the second largest retailer of all-it's also been shown to be branching out a bit. Putting the power of big data projects to work in its own operations by acquiring the data science firm Dunnhumby, it's been learning a lot more about what its customers like, don't like and might want via combing records created by loyalty cards. But there's likely to be another expansion afoot as Dunnhumby made an acquisition of its own in the form of Sociomantic Labs.
Cloud-based contact center provider Five9 went public today on the NASDAQ (under the symbol FIVN) with a starting per share price of $7.95, which reports indicate values the company at about $322 million. That's a bit lower than the original $10 per share initially expected.
Company call centers, constantly buzzing with activity, depend on agents to improve customer satisfaction, but agents in turn depend on quality software to do a good job. Call center software plays an important role, and the right software from the right provider can do wonders in transforming 'good customer service' into outstanding customer service.
Businesses today are always on the search for the right knowledge, skills and management competencies together with the latest tools and platforms, which will ultimately enable them to will stay ahead and meet their goals.
SaaShr, a provider of software as a service (SaaS)-based workforce management platform, has started a new referral program for companies that sell group and voluntary insurance products.
OnForce, a major player in technology-enabled workforce management, recently signed a partnership agreement with ICon, a recognized name in independent contractor compliance.
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