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 | | | | | New Big Data Findings Reveal: Top Five Workforce Factors Driving Customer Satisfaction
|  | What’s really driving customer satisfaction and what you can do about it Most executives consider customer satisfaction a critical metric, but often lack the visibility into the complex, cross functional factors that are truly driving an outstanding experience with their brand. New big data findings quantify the top factors driving customer satisfaction in a service-driven economy. Key factors include: - Workplace relationships – especially the relationship that employees have with their managers
- Employee traits – personality and fit with the job role, not the information on their resume
- Company practices – such as overtime policies
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