[WFO Webinar] Increase Revenue with Analytics-Driven WFO

GENESYS IN ACTION: Rev Up Your Revenue with Analytics-Driven Continuous Workforce Optimization
Wednesday, April 23, 2014 1 PM Eastern / 10 AM Pacific Hello Colleague, Do you want to evolve your contact center from a “service organization” to a “revenue generating machine”? But how do you achieve this cultural shift without increasing the total cost of operations? How do you get the most mileage from your existing resources? Speech & Text Analytics capabilities coupled with a streamlined Workforce Optimization (WFO) solution can boost your ability to generate revenue in the contact center. Register now. This webinar uncovers the path to new revenue heights, including: Understanding which specific employee skills and behaviours have a positive impact on sales conversion rates  Aligning your on boarding and training program to increase “time to impact” Reducing operational cost through automation Best regards, Sally Taylor Genesys Webinar Team	SPEAKERS Michael Miller VP Speech Analytics, Genesys     Sean Murphy Dir. Product Marketing, Speech Analytics Genesys
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