About Your Registration

Confirm Your CX Hot Trends Symposium Registration, June 2-4, 2014 in Indianapolis, IN. Featuring: Keynotes by Aron Ralston, Fearless Adventurer and Subject of the Film 127 Hours & Jay Baer, Social Media Expert and Author All-American Tailgate Party at Lucas Oil Stadium, with a Special Appearance by Indianapolis Colts Quarterback, Andrew Luck Dear Colleague, CX Hot Trends Symposium is the only event to give you the tools to keep your customers happy and loyal in a highly competitive marketplace. Be there to gain invaluable insight and establish powerful connections. Keep up with Customer Expectations while Saving Money and Improving Brand Loyalty 86% of buyers will pay more for a better customer experience, but only 1% of customers feel that vendors consistently meet their expectations. (Forbes) 82% of consumers say the number one factor that leads to a great customer service experience is having their issues resolved quickly. (LivePerson) Reducing your customer defection rate by 5% can increase your profitability by 25 to 125%. (Leading on the Edge of Chaos, Emmet Murphy and Mark Murphy) Hear from Industry Experts who Have the Insight You Need Speakers include: Convince & Convert Forrester Research Frost and Sullivan Gartner, Inc. Interactive Intelligence International Data Corporation (IDC) McGee-Smith Analytics Ovum PKE Consulting LLC Saddletree Research Immerse Yourself in the Trends that will Determine the Success of Your Business Cloud-Based Communications Data Analytics and New-Model KPIs Innovative Self-Service Multi-Channel Communications Mobile Customer Service Video Customer Service Proactive Customer Care Social Customer Service Video-Based Customer Service WebRTC Make Plans to Attend Today! Access to keynotes, conference programming, networking events and exhibit access is all included with your CX Hot Trends Symposium pass. For more information and to register, visit CX Hot Trends Symposium or contact Frank Coppola at 203-852-6800 x131. See you at CX Hot Trends Symposium! Jessica McCaffrey Marketing Manager TMC 203-852-6800 x 170 jmccaffrey@tmcnet.com View this email online Thank you to all of the current Sponsors! Diamond Sponsor: Interactive Intelligence & Platinum Sponsors: ZenDesk & OrgSpan

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