REVE Systems provides its softswitch 'iTel Switch Plus' on a hosted basis with a monthly payment option. Hosted offerings are useful for small and medium size IP telephony platform providers and are equally beneficial for carrier grade VoIP service providers who don't want to take the hassle of maintaining and monitoring the softswitch.
Social media has introduced a whole new way to communicate with your customers. Without a clear strategy for making this communication effective, however, you could quickly alienate your best customers. This is about more than just great customer service; it’s about embracing the rules of a social media world and acting accordingly.
For instance, one of the worst things you could do is embrace a “one-size-fits-all” approach to your social media communications. If you have an auto responder set to a “thanks for your support” message to every comment or notification, how will that play out with the customer who has a complaint? American Airlines was heavily criticized for this very activity, failing to recognize the importance of actually paying attention to the messages. Read More
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