Integrate your contact center

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		THE LONGEST RUNNING GLOBAL WEBRTC ECOSYSTEM EVENT June 17 - 19, 2014 Cobb Galleria / Atlanta, Georgia @WebRTCExpo
	Understand WebRTC's Impact on Customer Interaction New content to examine the opportunities that exist for the enterprise and for WebRTC investors. Contact Center Focused Sessions Include: Contact Center Options & Decisions - To Integrate or Do WebRTC Separately Presented By: Val Matula, Senior Director, Multimedia Technologies - Avaya; Chris Vitek (Moderator), Principal - WebRTC Strategies Almost everyone agrees that Customer Interaction is one of the first places WebRTC may have a major impact, in fact, in the WebRTC World Outlook 2014, Contact Center was by far the largest identified target market, both as an opportunity and for investment. Discuss the options going forward, of integrating together your existing web site and Contact Center of using new technologies and applications for a more seamless approach. Webpages to WebRTC Presented By: Kris Hopkins - CafeX Communications; Chris Vitek (Moderator), Principal - WebRTC Strategies One of the key advantages to WebRTC in the overall customer experience is the potential for seamless and contextual transitions from the self-service web-site to the agent supported interaction. This session will focus on how to map from the web site to the agent/human. What are the tools that area available? How can we take into account the web experience as a precursor to the human experience? How do we use the array of context from the web visit to optimize the agent interaction? Using WebRTC and Feedback to Optimize Self-Service One major potential of WebRTC is to provide a framework for optimizing the self-service experience on the web site based on the actions taken by agents. If all exits from the web site to an agent represent problems that customers would have preferred to solve using web self-service, the information about those can transform the web site. This session will focus on how to use the information from the CC to optimize the self-service web site. WebRTC and Agents Presented By: Vladimir Beloborodov, UC CTO - MERA NN WebRTC can impact the agent in two major ways; video and remote agent. This session will focus on the agent in the WebRTC enabled Contact Center. Both he use of WebRTC for remote agent enablement and the issues with video services will be discussed and the issues that must be considered will be covered. ______________________________________________________________________________________ * Sessions subject to change. ______________________________________________________________________________________ REGISTER TODAY For more information and to register, visit WebRTC Conference & Expo IV or contact Frank Coppola at 203-852-6800 x131. DIAMOND TEAM PLAN: Includes access to all WebRTC Conference & Expo events, all 3 days, for up to 3 attendees from the same company. PLATINUM CONFERENCE PASS: Includes access to all WebRTC Conference & Expo events, all 3 days. BECOME AN EXHIBITOR & SPONSOR Gain exposure to a community of disrupters, technologists and business leaders from around the globe at WebRTC Conference & Expo IV. Identify your company as a major player in a technology market that is poised to deliver services to a growing community of consumers and enterprises demanding multimedia communication services on any web browser and on any device. Contact Dave Rodriguez (203-852-6800 x146) and he will work with you to create a plan that will meet your budget and exceed your goals. WEBRTC CONFERENCE & EXPO SPONSORS INCLUDE: Diamond Sponsors: Acision|Avaya|Google|Temasys|TokBox|Twilio Platinum Sponsors: Browsetel|Dialogic|Genband|Oracle|Priologic|Requestec Saypage|Sansay|Vidyo Gold Sponsors: AudioCodes|Bistri|Content Boost|Daitan Group|Eyeball Networks|Frozen Mountain|Huawei|Imagination Technologies|Ingate|Onsip|Weemo Silver Sponsors: AN Software|Apex Voice Communications|CafeX Communications|Digium|Mera Software Services, Inc. |OpenClove|TalkPoint|TollFreeClicks|TollFreeRewards
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