Making the Right Call: Key Factors to Consider When Choosing a Contact Center Vendor

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Making the Right Call: Key Factors to Consider When Choosing a Contact Center Vendor   Choosing the right contact center for your organization can be a daunting and difficult decision. Making the right choice is very important to achieving your business and customer service goals. When embarking on your search, there are several factors to take into consideration. In this white paper you will learn the top considerations when selecting a contact center vendor and tips to selecting the best vendor for your company. Considerations include: Your company’s size and projected growth Estimating the total cost of ownership Understanding and comparing vendor price quotes