Social Media as a Primary Tool for Customer Service

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Social Media as a Primary Tool for Customer Service   Engage customers with superior support Today’s customers are actively seeking information via social networking before reaching out via traditional support channels to resolve their issues. In the next decade, 90% of enterprises will adopt social media as a primary tool for customer support and services. In this white paper you will learn: 3 Steps to social customer service The advantages of responding in real time How to prepare your staff to be social Download the free white paper today!