Twitter Growth Coming from Emerging Markets-Something to Keep an Eye On

Having trouble viewing this email? View online.

› TMCnet › Contact Center Solutions Global Online Community › Subscribe

The latest news from the Contact Center Solutions Community. Sponsored by Interactive Intelligence. Powered by TMCnet. Feature Articles Twitter Growth Coming from Emerging Markets-Something to Keep an Eye On While all channels are important, Twitter (News - Alert) is certainly one that must be top of mind given the speed at which things go viral once hash tagged. Creative Virtual's 'Ask Sara': Competition for Siri? Consumers have changed, and the way they interact has evolved. They have the power to dictate what they want and how things should be delivered. Keeping pace with customer expectations, the Commercial Bank of Dubai decided to launch its new virtual assistant-Ask Sara-powered by Creative Virtual's V-Person technology. Huawei Launches eSpace Contact Center Solutions Certified for SAP CRM for Enterprises The need for the integration of contact center solutions with customer relationship management (CRM) capabilities has never been more important. Improving the customer experience is a top priority of enterprises around the world. In short, being able to have the requisite business intelligence, a holistic and accessible view of a customer's profile, to meet customer demands in a timely and appropriate manner has become paramount. Ukash Wins Innovation and Improvement Award Ukash wins award leveraging NewVoiceMedia ContactWorld for Service with Salesforce solution. Bank of America to Expand Videoconferencing to 500 Branches Bank of America after pilot program expands use of video conferencing to improve customer experiences. High Point Sees Increased Call Center Growth Call center jobs are picking in the U.S. again. It is estimated that one in every 25 jobs in the U.S. is in the call center industry, and these numbers are expected to grow in the future. This trend of hiring call center employees is because of the increasing preference for U.S. customers to talk to Americans instead of someone in India or the Philippines. Strategies for Improving Call Center Performance Call centers are growing in the U.S. again, and this means competition is getting intense. U.S. call center companies not only have to compete with companies within the U.S., but they also have to compete with experienced companies in India, Philippines and other outsourcing destinations. Therefore, to stay ahead of competition, it is important for every call center company to have a strategy, and more importantly, a well implemented strategy. The Importance of Having a HIPAA and HITECH Compliant Call Center The Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health Act (HITECH) were enacted to provide federal protection for individually identifiable health information held by covered entities and their business associates. The covered entities are healthcare providers, health plans and healthcare clearinghouses. This means everyone from pharmacies to organizations that process nonstandard health information can be part of the covered entities that have to abide by both laws, and noncompliance can be a very costly proposition.

As a valued reader or attendee of TMC's publications and events, you opted-in to receive free product information and special promotional offers via email from the industry's leading vendors. TMC is pleased to provide you with this information-offer (TMC is not affiliated with this offer). If you no longer wish to receive this type of email, please go to www.tmcnet.com/enews/subs.aspx?eml=ignoble.experiment@arconati.us