3 contact center tools go in, only 1 comes out on top

USCB America Case Study

Sponsored by: Five9

Account receivables leader, USCB America, needed a flexible, reliable tool for inbound and outbound customer contact. But like many organizations, they were overwhelmed with the number of contact center tools available, so they put 3 solutions to the test in their original environment. Find out which cloud-based contact center platform came out on top in this brief case study, and discover the reasons USCB close this tool, including: High visibility into call volumes for quick staffing changes Easier training with an easy-to-use interface Real-time collection of call volume data And more

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