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2014/07/10

A Fractured Experience: The Break in Mobile Brand Experience When it Comes to Customer Care

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A Fractured Experience

The break in mobile brand experience when it comes to customer care

Mobile is the cornerstone of your customers’ daily lives. Due to the persistent and increasing consumer reliance on mobile technology, it is imperative that building an engaging mobile relationship with your customers is at the top of your strategic agenda.

This white paper discusses Contact Solutions’ research findings around

  • How important is customer service to repeat purchases?
  • Are people interested in mobile customer service solutions?
  • What does good mobile service mean?
  • Do customers desire chat features and personalization?
  • Other important questions answered by consumers

Download the white paper now to see the complete results of this study on what consumers want from mobile customer care.

Download Now!






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