| |  | NEWSWIRE July.25.2014 |
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| | | | | | | | | | Do you want to improve customer care metrics? A good place to start might be customer history, according to a new survey from [24]7. A whopping 70 percent of respondents stated that customer service was impersonal and annoying because service providers seemed to forget prior conversations. Other interesting recently published research included an examination of green energy challenges from Juniper Research and a close look at connected car demand from Telefónica. Telefónica is on a roll, and not just in the research department. It's rapidly expanding its M2M partner network, and now boasts more than 250 partners, a number it hit six months ahead of schedule. The global CSP hopes to have similar success with Sinfonier, a collaborative security community for developers and researchers, which was announced this week. Rounding out the headlines, Millicom launched 4G in Bolivia, Alcatel-Lucent and Fujitsu joined AT&T's User Defined Cloud Network, Vodafone signed fiber sharing agreements with a couple competitors, and Big Switch released the first bare metal SDN switching fabric for data centers. Best, Jesse CrydermanSenior Editor |
7/24/2014 Telefónica Goes With Nokia Networks for Spanish Network Upgrade
Three-year agreement includes complete upgrade of current radio network, 4G implementation.
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7/24/2014 Millicom Launches 4G Service in Bolivia
Millicom's Tigo-branded 4G high-speed internet service offers users up to 100 Mbps.
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7/24/2014 Turk Telecom Upgrades IP Core Network with Alcatel-Lucent
Turk Telecom has deployed Alca-Lu's 7950 XRS to meet surging capacity demands.
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7/24/2014 Seventy Percent of Customers Annoyed Carrier Doesn't Know Their Customer History
[24]7 CEM survey shows 70% if customers are unsatisfied with experiences because carrier doesn't know their history.
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7/24/2014 SAP Integrates Predictive Analytics and Customer Engagement Solutions
With this new integration, SAP customers can seamlessly access SAP InfiniteInsight through SAP Customer Engagement Intelligence to run the fully-integrated predictive analytics solution.
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7/23/2014 Sprint Taps NetCracker for OSS Overhaul
B2B NetCracker OSS to accelerate time to market and reduce operational cost for launch of enhanced LTE for Sprint.
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7/23/2014 Big Switch Releases Big Cloud Fabric
Big Switch releases the first bare metal SDN switching fabric for data centers.
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7/23/2014 XO Deploys Infinera Intelligent Transport Network for 100G
With the Infinera DTN-X platform, XO can leverage a single-card 500 gigabit per second (Gb/s) FlexCoherent super-channel solution.
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7/23/2014 Alcatel-Lucent, Fujitsu Join AT&T User-Defined Network Cloud
These two suppliers, and the previously announced Juniper Networks, will work with AT&T to build the User-Defined Network Cloud.
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7/23/2014 Vodafone Spain, Orange Spain Co-Invest in Fiber Infrastructure
Two companies have updated their agreement to co-invest in fiber-to-the-home (FTTH) to three million homes and businesses across Spain by September 2015.
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7/23/2014 New Juniper Report Quantifies Green Savings, Challenges
It is down to vendors to take the lead in making energy companies provide more green electricity for both industry and consumers, says Juniper.
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7/23/2014 PlayPhone Brings Next-Gen Gaming to Sprint's Prepaid Boost Mobile and Virgin Mobile
This is the first time prepaid customers in the US will have real-time access to premium gaming content, and the first time Sprint has engaged in such a program with a third-party company.
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7/22/2014 Ericsson to Build Out Claro's LTE Network in Costa Rica
Ericsson to provide core, microwave transmission and radio access, as well as consulting and services including refarming, roll-out, integration, optimization, field operations and maintenance.
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7/22/2014 Nokia Networks Connects Algérie Télécom Sites With All-IP Technology
Tech upgrade enables the operator to deliver high quality data services to subscribers.
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7/22/2014 Huawei and China Unicom Cloud Company Sign "SDN Joint Innovation" Agreement
Huawei and China Unicom Cloud Data Company agree to jointly develop SDN controllers, deploy SDN-based innovative solutions in China Unicom data center base networks.
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7/22/2014 Global Capacity Partners with NCTC to Expand Network Service Coverage
Leveraging its One Marketplace, Global Capacity enables the efficient, cost-effective pricing and procurement of network connectivity for NCTC and its over 950-member cooperative.
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7/22/2014 Digitel Selects Orga Systems for Convergent Billing
Orga's convergent billing system will replace two legacy billing systems and serve all customer types.
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7/21/2014 U.S. Department Of State Awards AT&T Gov't Solutions Foreign Post Telephone Replacement
AT&T Government Solutions set to install IP telephony to U.S. embassies and consulates across the globe.
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7/21/2014 Verizon's FiOS Customers Can Get Faster Upload Speeds by Enrolling in Rewards Program
Current FiOS customers being upgraded for free as part of their enrollment in My Rewards + loyalty program.
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7/21/2014 Vodafone, Portugal Telecom Sign Fiber Sharing Agreement
The agreement, which commences in December 2014 and runs for 25 years, will enable each company to offer high-speed data services to an additional 450,000 homes and businesses throughout Portugal.
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7/21/2014 Hathway Selects Broadcom for High Speed Broadband Services to Subs Across India
India's First DOCSIS 3.0 deployment meets growing consumer demand for streaming high-definition content to multiple devices.
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7/21/2014 SK Telecom and Ericsson Demonstrate Key 5G Technology
The demonstration confirmed that the technology can improve data transfer rate by up to 50 percent at the cell boundary areas compared to the existing LTE network.
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7/18/2014 Ericsson Helps Etisalat Egypt Boost CEM
Etisalat Egypt selects Ericsson's new heterogeneous network solutions to analyze, measure and improve its customers' experience.
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7/18/2014 EE, BBC Qualcomm and Huawei Announce 4G Broadcast Trial
EE, the BBC, Qualcomm and Huawei collaborate on trial for live TV streaming in Glasgow.
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7/18/2014 Connected Car Demand Up: Drivers Want Better Safety, Navigation and Cheap Insurance
Consumer awareness of Connected Car products and services around the globe is high and is now influencing purchasing decisions, Telefonica says.
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7/18/2014 Orange Invests in Global Connectivity with Sea-Me-We 5 Undersea Cable
Sea-Me-We 5 will connect Singapore, Indonesia, Malaysia, Thailand, Myanmar, Bangladesh, Sri-Lanka, India, Pakistan, Oman, the United Arab Emirates, Yemen, Djibouti, Saudi Arabia, Egypt, Italy and France.
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7/18/2014 Romtelecom Goes 100G with Cisco
New IP-based architecture reduces network complexity, increases operational efficiency and enables new cloud-based services.
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7/18/2014 Sprint Collaborates with Samsung, Under Armour, and MapMyFitness
Sprint is collaborating with Samsung, Under Armour, and MapMyFitness to offer its customers a compelling set of "healthy living" tools.
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