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 | | | | | Improved Customer Satisfaction, Call Handling Times, and Call-Resolution Rates
RushCard’s success with NeoVox Global, an Avaya partner |  | Hello Colleague, Looking to enhance service deliverability, RushCard, a prepaid Visa debit card provider, searched for a reliable U.S. based contact center vendor. RushCard chose NeoVox Global, who optimizes Avaya solutions to support multi-faceted customer interaction via inbound and outbound calls, web chat, and SMS/MMS to communicate and process customer transactions. Since the move to NeoVox, RushCard has seen tremendous improvements to their target key performance indicators. Realized benefits included: - Faster agent ramp-up
- Real-time reporting and decision making
- 100% Uptime
- Raised customer satisfaction scores and call handling performance
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