Interactive Intelligence Contact Center Software Integrated with New Version of CallScripter App

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The latest news from the Contact Center Solutions Community. Sponsored by Interactive Intelligence. Powered by TMCnet.   Feature Articles Interactive Intelligence Contact Center Software Integrated with New Version of CallScripter App One of the more interesting but relatively obscure parts of the contact center solutions industry is that of creating scripts for agents. With so much attention paid to using technology to automate (i.e., reduce cost while increasing performance) things like hiring, training and scheduling agents it can be overlooked that those agents need a great script. IntegrityNet Intros Level 1 PCI-DSS Compliance Software for Contact Centers IntegrityNet has designed new software called IntegrityPCI, which helps companies' credit card voice transactions and recordings to comply with PCI-DSS. Selfridges Selects Synthesio to Improve Customer Relations Selfridges has selected Synthesio to enhance customer experience. ResponseTek's Listening Platform Selected by Zain Group ResponseTek, a company that provides enterprise Customer Experience Management (CEM) software solutions, recently announced that its Listening Platform has been selected by Zain Group, a telecommunications operator across the Middle East and Africa, to power its multi-channel, multi-country customer experience program. Domo CEO Highlights Need for Call Center Metrics Planning Call centers can generate a lot of data, but it's useless unless companies are willing to measure the right data and act on it, according to Domo CEO Steve Wellen. Call Center Jobs Coming to America Numerous call center jobs have been sent overseas in recent years, but now a number of those jobs will be returning stateside. Customers in America are demanding quick and seamless call center service, not to mention social media customer service applications. With the increase in demand, the American supply is set to increase. Interactive Intelligence Reports Q2 2014 Results- Keeps Eyes on the Long-Term Prize Indianapolis, IN-based global customer experience software and services company Interactive Intelligence Group released its financial results for the second quarter of 2014 (Q2) ended June 30, 2014. And, in line with a call with financial analysts a few weeks ago, the results were below earlier in the year expectations. Thanks to slippage in the on-premises business and longer sales cycles on some large orders in the growing cloud part of the business, revenue recognition for the Q2 and for the first half of the year left the company showing a slight loss in earnings.

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