Is Your Contact Center Ready for 2020?

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Is Your Contact Center Ready for 2020? A look ahead at the contact center of the future Researchers at Gartner estimate that nearly 12.5 billion devices are connected to the web, a phenomenon industry folks refer to as “The Internet of Things.” By 2020, the number of connected “things” is expected to rise to 30 billion. So what does that mean for the contact center? If people are still in control but machines are exponentially more powerful, what will this business look like in 2020? For starters, it will be: Virtualized Geared for self-service Designed to accommodate multiple channels Flooded with data And more! This white paper seeks to prepare the contact center industry for the future of technology; providing prospective, tips and the reality of these changes. Download Now!

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