NetSapiens to Showcase New Contact Center Solution at ITEXPO Las Vegas 2014 - CUSTOMER

CUSTOMER : 8/11/2014 eNewsletter   Latest Featured Articles » NetSapiens to Showcase New Contact Center Solution at ITEXPO Las Vegas 2014 Specifically, NetSapiens will show its latest contact center solutions with new advancement in innovative SNAPsolution software to serve CLECs, ISPs, WISPs, Broadband/Cable Providers, Managed Services Providers, and others. According to the company, the new contact center solutions will deliver rich features that will allow any service provider with comprehensive tools to support carrier class contact centers. » The Future for Customer Service is in Video Salesforce.com sees the future of customer support in video, and it has added templates, analytics and other features to its Desk.com support application to integrate video more easily on webpages with the new Video Support Center.   Sponsored By: Opengear » Cayzu Help Desk Announces Extensive Updates to Customer Service Platform Cayzu Help Desk, a cloud-based helpdesk software solution, has announced a slew of new features that will be added or improved in the next update. Providing easily accessible customer service solutions for clients, the company says these changes will benefit all involved parties immensely. » Reach Faster Speeds with Customer Service Software Companies are willing to invest time and solutions into ensuring their customers are taken care of, and fast. While it seems odd for this to happen in an industry where fast is sort of a given already, it sets a precedent for other companies and industries to live up to: make it faster. Top Stories » Contact Center Systems Market to Grow in Latin America » Promero CTI Connector for Oracle Contact Center Anywhere Now Available for Salesforce CRM and Zoho CRM Users » Strategies to Improve Long-term Customer Service » South Dakota Needs More Customer Service Workers Featured Channels » Customer Experience » Call Recording » Workforce Optimization Featured Resources » Unlocking the Real Value of Customer Feedback » Simplify the Software Experience on Any Device with Consumer-Style Apps » Workplace Evolution » Making the Right Call: Key Factors to Consider When Choosing a Contact Center Vendor Advertise With Us General advertising Info: Click here    Become a CUSTOMER columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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