Report: Contact Center Systems See Steady Growth in Latin America

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The latest news from the Call Center Services Global Online Community. Sponsored by inContact. Powered by TMCnet. Feature Articles Report: Contact Center Systems See Steady Growth in Latin America Cloud solutions may be the new favorites of contact center service providers, but that will not stop from contact center solutions from registering an impressive growth in Latin America. In its new report, "Latin American Contact Center Systems Market 2014," Frost & Sullivan found the contact center market in Latin America earned a healthy revenue of $260.4 million in 2013. Grow Faster: Uncover the Issues Beneath Better Employee Involvement Research tells us that most American employees are disengaged from their jobs, and this is a big problem. Engaged employees are far more productive and innovative, and are needed to grow a company successfully. Auto Dealerships Setup Call Center, Gains Positive CRM Experience and Sales Efficiency In today's business environment, a good customer contact center is often needed to provide fast, efficient and accurate services to clientele. Companies, who want to give prompt responses to clients' inquiries, whether online, by phone or in person, may establish such a center and hire the needed agents to make sure clients' expectations are being met. Establishing a dedicated contact center relieves other staff members from having to juggle many different tasks. Jones/NCTI Introduces New Mobile Learning App Jones/NCTI, a company offers corporate training for the cable and telecom industryhas launched Amp, an app for front line field tech that delivers on-demand information and training to PC browsers and mobile. TAPS Access Begins its Operations Texoma Area Paratransit System (TAPS) is a private not-for-profit company that provides safe transportation for people who wish to use public transportation in Texas. The aim of this company is to help people living in rural areas to commute without a car. Offshore Call Center Jobs Moving Back to Michigan The need to outsource call center operations by U.S. companies is based on many factors. But changes in tech and higher expectation from a consumer base is forcing organizations to migrate back to the states. View all Communities

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