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Feature Articles
When a call center records a conversation with a customer, who has the right to ask to listen to that conversation? It's a simple question with a complicated answer based purely on the number of parties involved. For example, a call center employee in India could be talking with a customer in Canada on behalf of a company headquartered in the United Kingdom.
IntegrityNet has designed new software called IntegrityPCI, which helps companies' credit card voice transactions and recordings to comply with PCI-DSS.
When it comes to business connections, it is crucial that corporations be able to connect within their system and externally with efficiency. Empirix, a network performance visibility specialist group, is offering a new program to help meet this goal.
One of the largest suppliers of IT services in the Phillipines, Imaginet International Inc., has entered two major partnerships in order to offer a fuller range of solutions in the country's fast growing technology sector. Imaginet is a leader in the field of designing, supplying, implementing and managing data, message and voice networks across the Philippines and other ASEAN countries.
Avtec recently announced a compatibility program known as Works with Scout (WWS) that defines requirements logging system vendors must follow to integrate with its Scout consoles. There are three levels of certification under this program: bronze, silver and gold.
Not so long ago, word emerged about how law enforcement was having a particularly difficult time adjusting to the modern communications environment. With new technology for communications arriving regularly, and the laws better suited to the older technology, conflicts can arise. But one law designed to help on this front is the Communications Assistance for Law Enforcement Act (CALEA), and this law will get a special look thanks to Subsentio's president, Steve Bock, at the upcoming ITEXPO event.
Video monitoring solutions are getting so cheap they are practically everywhere, and the integration of IP technology is introducing more options for wider application. Unlike the old video images with grainy footage, today's HD cameras and network video recorders (NVRs) provide a wide range of monitoring and recording solutions. Grandstream Networks, manufacturer of IP voice/video telephony and video surveillance solutions, has launched its new product with a beta test for just one dollar.
The old Gilbert & Sullivan piece, ‘The Policeman's Song’, from ‘Pirates of Penzance’, may have first spelled it out to world as we know it: “When constabulary duty's to be done / a policeman's lot is not a happy one.” These days, that constabulary duty is quite a bit tougher than it used to be, particularly in light of major changes in technology and new communications services that make court-ordered wiretaps difficult to actually execute.
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