Expanding Services, Ohio County Opens 211 Call Center

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The latest news from the Call Center Services Global Online Community. Sponsored by inContact. Powered by TMCnet. Feature Articles Expanding Services, Ohio County Opens 211 Call Center While there are certainly plenty of reasons for a business to open a call center, when a local government decides it needs a new call center, eyebrows are generally raised over the cost and whether there is a real need. Marion County, in Ohio has just announced it is going to be opening a new call center through the United Way. Gift Specialists Harry & David on Call Center Hiring Spree With the Christmas season fast approaching, iconic gift brand marketers Harry & David is ramping up its capacity to cope with the surging demands for its premium food and gift items. Startek Expanding In Philippines, Opens Fourth Call Center Facility According to a new report from businesswire.com, Startek has just opened a new call center in one of The Philippines' budding business districts. Are Call Center Opportunities Positive for the Developing World? Call center outsourcing has become a preferred option for many Western companies because it costs less and the company does not have to deal with irate customers directly. As for developing countries like India and the Philippines where these services are being outsourced, the business process outsourcing (BPO) industry has been an economic blessing. It has provided employment opportunities for thousands of people, and it has elevated the overall standards of living in these countries. Contact Center Market to Grow at a CAGR of 8.81 Percent by 2018 New research titled Global Contact Center Market 2014-2018 reveals the market will grow at a CAGR of 8.81 percent over the 2013-2018 period. Firstsource Solutions Decides Not to Close Colorado Springs Call Center In a surprise move yesterday, Firstsource Solutions Ltd. announced that it would, in fact, not be closing its Colorado Springs call center. The announcement came after Firstsource contracted with a major - yet unnamed - health care plan to enroll new members, according to a recent article in The Gazette. Improving Call Center Performance Means Adapting to Changes in Technology, Customers Millennials are more likely to consult their social networks online for a purchase than an industry expert. When they need support, they prefer to go online to find a solution before speaking to a CSR. View all Communities

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