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2014/11/10

Facebook users can soon turn down brand messaging

Facebook users can soon turn down brand messaging | How Instagram is influencing GE's brand image | Customers use social media to reach out to businesses
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November 10, 2014
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Facebook users can soon turn down brand messaging
Facebook is giving users more control over the posts they see in their news feeds. Users will soon see metrics on whose content was shown the most, and they will be allowed to "turn down" sources as a way of reducing posts. Advertising Age (free access for SmartBrief readers) (11/7)
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How Instagram is influencing GE's brand image
General Electric is hiring popular Instagram photographers to make its engineering feats more interesting and appealing, and the result is affecting the overall brand, GE's Katrina Craigwell says. "The imagery from those photographers ... is now becoming part of our larger brand visual language," Craigwell says. TechRepublic (11/10)
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Customers use social media to reach out to businesses
Customers accustomed to communicating with friends on social media are increasingly using the same channels to reach out to businesses, says Andrew Caravella, Sprout Social's vice president of marketing. To use social media effectively, Caravella recommends that businesses focus their efforts on specific channels and respond to as many messages as possible. BusinessNewsDaily.com (11/6)
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Act fast, stay calm to manage negative reviews
Unhappy customers have a tendency to vent online, so business owners need to effectively manage complaints, Terry Powell writes. Among his tips are to respond as soon as possible, take responsibility when appropriate and avoid making defensive or emotional replies. Entrepreneur online (11/5)
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Top Five Ways Marketing Teams Benefit from Box
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Marketer Moments
Marriott is making travel content for Snapchat, YouTube
Marriott International is working with technology and content partners to create videos for Snapchat, YouTube and the company's own site. The content will largely focus on restaurant tips, travel recommendations and entertainment. "This is a very customer-centric approach to marketing. It's no longer the traditional marketing funnel where brands speak to consumers and control that message," said David Beebe, head of Marriott's Global Content Studio. The Washington Post (tiered subscription model) (11/9)
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Platform News
Instagram CEO talks about the service's future
Instagram CEO Kevin Systrom says he personally reviews every ad that will be shown to users, as part of a broader commitment to quality assurance and continuous improvement. Also on his radar are improving performance on low-end phones, and giving users better tools for finding one another, Systrom says. Re/code (11/7)
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Measurement Matters
Report: Millennials seek brands that are inclusive, friendly
Millennials seek out brands that demonstrate friendliness, happiness and inclusion, according to a report from Mindshare. "Millennials believe deeply in working hard, in being smart in how they go about things and in the value of strong social relationships," says Mark Potts, Mindshare North America's head of insights. MediaPost Communications/MediaPost Agency Daily (11/7)
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Social Shareable
Adult Swim scores viral hit with "Too Many Cooks"
A sitcom parody from Adult Swim has become a viral-video sensation. "Too Many Cooks" features lengthy opening credits but with a bizarre plot. Creator Casper Kelly says he was inspired in part by the comedy styles of David Letterman and Andy Kaufman. Slate/Brow Beat blog (11/8), Vulture (11/7)
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SmartQuote
[T]he best way to go about responding to negativity is to take the conversation offline."
-- Terry Powell, writing on Entrepreneur online
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 Andy Sernovitz, Editor at Large
Andy Sernovitz is the New York Times best-selling author of "Word of Mouth Marketing: How Smart Companies Get People Talking" and the blog "Damn, I Wish I'd Thought of That!" He runs WordofMouth.org, where marketers and entrepreneurs learn to be great at word of mouth marketing, and SocialMedia.org, the community for social media leaders at the world's greatest brands.
 
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