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2014/11/13

Top 10 Ways To Use Help Desk To Build Your MSP Business

Business Solutions Newsletter | November 13, 2014 | View web version here.
Business Solutions
 

In This Issue:

IT Channel Advice For Hiring And Managing Exceptional Salespeople
By Christine Kern
Salespeople are the front line in the fight to gain — and retain — business for IT solutions providers.  As such, you need to choose the right people for your team and manage them with particular care.
Featured Articles
Secrets Of The BDR Sale
The true workings of a network are rarely seen and should not be heard. The only unfortunate part of this reality is that it is one of the precise reasons why it’s so difficult to sell a BDR solution to a new client.
PSA Solution Helps Axcell Technologies Grow 50% In One Year
Axcell Technologies is a respected provider of outsourced information technology services in the Chicago area. As the company grew, President Rick Vines began looking for an integrated professional services automation solution to help better manage the dispatch and scheduling aspects of the service ticket process.
Top 10 Ways To Use Help Desk To Build Your MSP Business
Make a good first impression: as the saying goes, "You only get one chance to make a first impression." This ebook will go into the importance of your help desk and the importance of quality customer service.
How Video Conferencing Improves Businesses
By Pradeep Gowtham
One of the biggest challenges businesses face today is when workforces, suppliers, and customers are often dispersed over great distances. One must balance the advantages of personal interaction and collaboration while keeping costs under control.
Virtual Hybrid Cloud Backup Made Easy
Many businesses and service providers are looking for ways to leverage cloud based backup solutions. For businesses, backing up data into the cloud represents a cost-effective way to manage the day-to-day task of protecting critical business data.
The New Face Of The American Workforce
The new face of the American workforce and an increasing portion of the international workforce is more independent, more engaged, and better able to deliver results, services, and products than the traditional monolithic corporation.
5 Great Quotes, 2 Helpful Business Continuity Tools
By Jim Roddy, president, Business Solutions magazine
At the ASCII conference in Atlantic City, Rob Rae, vice president of business development at Datto, talked about backup and business continuity. Here are five memorable quotes and two valuable resources from his talk.
From ASCII Atlantic City: The MSP Evolution
By Jim Roddy, president, Business Solutions magazine
Back in the day, VARs set up equipment in an office and stopped by for upgrades or when the system went down. Now solutions providers need to be proactive and offer products and services that enable their users to have access to key data anytime, anyplace, anywhere.
How To Differentiate Your Business With Leadership Around The Cloud
The cloud. Everyone, both those in technology circles as well as clients, are talking about it. Do you have a strategy pertaining to effective leadership around the topic of the cloud?
Most Popular News
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