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2014/11/19

Uber executive's remarks stir up Twitter outrage

Cisco launches a WhatsApp-like service for businesses | How to find the best podcasts for marketers | IBM creates e-mail with social, collaboration tools
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November 19, 2014
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SmartBrief on Social Business
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The Big StorySponsored By
Cisco launches a WhatsApp-like service for businesses
Cisco's Project Squared is an enterprise social messaging service that includes video calls, document sharing and the ability to limit access. "If you step outside a project even for a few hours, it can be difficult to catch up. Project Squared aims to solve this," Cisco's Ross Daniels says. V3.co.uk (U.K.) (11/18), InformationWeek (11/18)
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Boost Your Holiday Sales with our Free Email Marketing Playbook
U.S. e-commerce retail sales will grow 16.6 percent this end of the year season. With proper planning, holiday sales will work magic for your revenue. Need some last-minute ideas for preparing your brand and boosting sales? Download our free Holiday Email Marketing Playbook now!
 
Connecting & CollaboratingSponsored By
How to find the best podcasts for marketers
Faster mobile connections are making podcasts a more popular medium to access information and entertainment while on the go. Jay Baer lists 10 shows about social media based on his podcast-discovery engine MarketingPodcasts.com. SmartBrief/SmartBlog on Social Media (11/19)
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IBM creates e-mail with social, collaboration tools
IBM's Verse builds on the features of traditional Web e-mail with collaboration and analytical elements designed to appeal to individuals and businesses alike. IBM has a commercial version of the service, which includes messaging, video chat, calendars, file sharing and meeting coordination. The Wall Street Journal (tiered subscription model) (11/18), TechCrunch (11/18)
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3 Critical Methods to Increase Word-of-Mouth
(Hint: the best one is free)

Are advocates, influencers, or employees the most impactful when looking to drive word-of-mouth? Learn the best ways to identify and leverage the most impactful people talking about your brand, pros and cons of each type of influence, and which group of people will give you the best return on your word-of-mouth strategies.
Learn the 3 critical methods to increase word-of-mouth.

Marketer MomentsSponsored By
Social influencers are latest star for brand endorsement
Social influencers can be more effective than celebrities in driving responses to marketing campaigns, thanks to shared beliefs and interests between influencers and followers. "Young influencer marketing is the newest most-efficient way to see a return on investment for a product, service or brand," ToldYaa co-founder Shannon Self said. The Huffington Post (11/17)
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The ROI of Privacy with TRUSTe Solutions
Investment in a Data Privacy Management Platform can deliver significant, positive financial returns for corporate bottom lines. The "Total Economic Impact (TEI) of TRUSTe" Study explains how Forrester Analysts calculated a 151% ROI for TRUSTe customers. Download the study now.

Featured Content
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This is the key question for anyone trying to differentiate their portfolio from others competing for the same budget. You know price is important in sealing a deal, but data holds even greater value. Broader pools of people expect to have deep insights at their fingertips.

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Platform News
Twitter lets users search its archives
Twitter is rolling out a tool that will let users search its entire archive of tweets rather than just messages sent recently. The tool took time to develop because of the number of tweets that must be mined in a matter of seconds. Wired.com (11/18)
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Get a daily news summary written by SmartBrief's expert editors, compliments of the Mobile Marketing Association (MMA).
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Measurement Matters
Why shares and likes are useless metrics for B2Bs
Business-to-business marketers need to avoid "BuzzFeed syndrome" and value social media marketing based on conversions, rather than likes or shares, writes Frank Gothmann. "You need to be professional and straight-forward, even if the platform is fun," he adds. iMedia Connection (11/18)
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Social Shareable
This year, be grateful for hungry hamsters
Those who love hamsters and Thanksgiving meals may appreciate this YouTube video of pint-sized critters chowing down on scaled-down versions of traditional holiday dishes. "If our portion sizes were anywhere near this small, we might not have to unbutton our pants at the table," Eliza Berman writes. Time.com (11/18)
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Editor's Note
Got something to say about social media? Say it on our blog
SmartBrief on Social Business publishes original blog posts, videos and interviews with social media thought leaders on its blog network, SmartBlog on Social Media. Submitting guest posts is a great way to share your perspective with the entire SmartBrief on Social Business audience. If you're interested in seeing your name in SBoSB, check out our step-by-step guest post guide and then e-mail editor Ambreen Ali for more information.
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SmartQuote
E-mail is just an upgrade to the post office. It was never intended as a human coordination tool."
-- Asana co-founder Justin Rosenstein, as quoted by TechCrunch
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 Andy Sernovitz, Editor at Large
Andy Sernovitz is the New York Times best-selling author of "Word of Mouth Marketing: How Smart Companies Get People Talking" and the blog "Damn, I Wish I'd Thought of That!" He runs WordofMouth.org, where marketers and entrepreneurs learn to be great at word of mouth marketing, and SocialMedia.org, the community for social media leaders at the world's greatest brands.
 
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Editor:  Ambreen Ali
Managing Editor:  Stephen Yusko
Contributing Editor:  Ben Whitford
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