Actiance Announces Three New Features in Vantage for Lync Solution

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The latest news from the Call Recording Global Online Community. Sponsored by SIP Print. Powered by TMCnet.  Feature Articles Actiance Announces Three New Features in Vantage for Lync Solution Actiance, a collaboration and compliance solutions company, has announced three new features in Vantage for Lync, its policy control and management solution for the Microsoft's Lync Unified Communications (UC) software. The new features – Enriched Voice Recording, Directional Ethical Walls and Paired Pools Deduplication – are intended to help organizations efficiently manage the challenges with compliance resulting from rapid adoption of Lync 2013. Recorded Call Class Actions Having Rough Time in California Courts In spite of being known as one of the most litigious states in the U.S. and for having tough privacy laws, California has not exactly been fertile ground lately for call recording class actions. In a couple of recent cases, state courts have ruled against certifying classes in suits related to the monitoring and recording of phone conversations. FCC Fines Newport Television for Improper Use of Phone Recording Cloud contact center solution provider LiveVox has announced that it has opened a data center in Toronto. The center is intended to allow companies focused on serving Canadians to take advantage of features like security and redundancy in data management. LiveVox Opens Toronto Data Center The Federal Communications Commission has handed down a $35,000 fine to a former TV licensee, showing just how seriously the FCC takes unauthorized broadcasting of phone calls, according to the CommLawBlog. Vodaphone Company Assists UK Government Agency in Telecom Spying Operations A recent joint news report by British and German media reveals that the U.K.'s Government Communications Headquarters (GCHQ) has operated a mass surveillance program with the help of telecom company Cable & Wireless (CW). The report found that CW gave GCHQ extensive access to its network, allowing it to collect data from millions of Internet users. Gryphon Networks' Call Recording Systems Make Compliance Easier Call recording is easily one of the most powerful tools at a company's disposal. It offers a variety of benefits to its user ranging from improved customer service to protection against lawsuits. But many powerful tools are often dangerous if misapplied, and that's why there are a set of laws surrounding the use of such tools. Yet in some cases, such tools are actually required by other laws, and that can make for a difficult position for a company to be in. Gryphon Networks, meanwhile, may have just the solution for that odd dichotomy with its new Gryphon Core Phone for Consumer Debt Collection. View all Communities

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