Fifth Quadrant Announces Australia's 2014 Best Customer Experience Companies

Follow us on: Customer Experience: 12/10/2014 eNewsletter

CUSTOMER EXPERIENCE FEATURED ARTICLES Korean Service Provider SK Telecom Introduces Contact Center Voice Authentication System Sprint Complete Collaboration Gets Contact Center Capabilities Support Interaction Optimization Identified as Contact Center Growth Area How Your Sales Team Can Weather the Holiday Rush Fully Engaging Patients with Doctors, Nurses, and Facilities to Enable Better Healthcare City of San Antonio Leverages Customer Mobile and Open311 Cloud Framework to Mobilize Citizen-Centric Government Managing the Customer Experience- 'Hold on I'm Coming' is Not an Answer      FROM THE CUSTOMER EXPERIENCE EXPERT CORNER December 05, 2014 Fifth Quadrant Announces Australia's 2014 Best Customer Experience Companies  By Peter Bernstein , Senior Editor As noted in TMCnet's coverage of the contact center solutions community, recognition of excellence in providing outstanding customer experiences (CXs) is not just noteworthy but important. This is particularly true as CX rises to the top of C-level lists of how to obtain and retain sustainable differentiated value. In this regard, the news from Australia of the inauguration of an awards program for those providing the best customer experiences is one to mark down. Presented by Fifth Quadrant, Australia's largest customer experience strategy, design, innovation and research consultancy, and Flamingo, an Australian customer journey and analytics software company, in partnership with Oracle and CMO Magazine, what is going to be an annual affair recognizing leading customer experience (CX) organizations in Australia is out with its first list of winners. It is quite the list, and is the result of what is described as an "extensive process which involved a judging panel of distinguished industry professionals and participation from consumers through online voting."... Read More      FEATURED BLOGS Workgroup Mania! When is Enough, Enough? Relief - The Final Emotional Response of the Customer Experience Wanted - Innovative Technology Ideas for the Contact Center Featured Communities Accounts Receivable Management Business Process Automation Cloud Contact Center Contact Center Solutions Communications as a Service (CaaS) Insurance Technology

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