December 05, 2014
Fifth Quadrant Announces Australia's 2014 Best Customer Experience Companies
As noted in TMCnet's coverage of the contact center solutions community, recognition of excellence in providing outstanding customer experiences (CXs) is not just noteworthy but important. This is particularly true as CX rises to the top of C-level lists of how to obtain and retain sustainable differentiated value. In this regard, the news from Australia of the inauguration of an awards program for those providing the best customer experiences is one to mark down.
Presented by Fifth Quadrant, Australia's largest customer experience strategy, design, innovation and research consultancy, and Flamingo, an Australian customer journey and analytics software company, in partnership with Oracle and CMO Magazine, what is going to be an annual affair recognizing leading customer experience (CX) organizations in Australia is out with its first list of winners.
It is quite the list, and is the result of what is described as an "extensive process which involved a judging panel of distinguished industry professionals and participation from consumers through online voting."... Read More
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