 | Do you know these 29 Social Media Analytics Terms? Download this free guide to brush up on the key terminology for Facebook, Twitter, LinkedIn, YouTube, Pinterest and Instagram. In addition to detailed definitions, you'll also learn best practices and gain valuable insights from some of the leading pros in the industry. Download now! | | How to use social content to boost your reputation Brands can find testimonials on social media by pulling from tweets, Facebook comments, LinkedIn recommendations and multimedia from Instagram and Vine, writes Firas Kittaneh, CEO of One Mall Group. He suggests inviting customers to share content using a custom hashtag for easy collating and result sharing. Entrepreneur online (12/9) How to make time for social media Carving out time for social media marketing can be a challenge, but it's doable, Anton Koekemoer writes. Check your Twitter feed in the morning, and search for ideas of what to share on social media as you go about your day, Koekemoer writes. Memeburn (12/8)  | Three business travel misconceptions—debunked Does social media have a place in corporate business travel? Is mandating policy enough to gain policy compliance from business travelers? Find out at American Express Global Corporate Payments
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 | How 3 airlines coped with social media crises Cathay Pacific, JetBlue and Malaysia Airlines have all faced social media crises in recent days, with Cathay Pacific facing critical tweets from actor Seth Rogen, JetBlue annoying a YouTube star and Malaysia Airlines' tweets inadvertently calling to mind a pair of 2014 disasters for the airline. The incidents highlight the importance of handling social firestorms quickly and putting processes in place to oversee social efforts, writes Angela Doland. Advertising Age (free access for SmartBrief readers) (12/10)  | 3 Critical Methods to Increase Word-of-Mouth (Hint: the best one is free) Are advocates, influencers, or employees the most impactful when looking to drive word-of-mouth? Learn the best ways to identify and leverage the most impactful people talking about your brand, pros and cons of each type of influence, and which group of people will give you the best return on your word-of-mouth strategies. Learn the 3 critical methods to increase word-of-mouth. |
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 | How IBM keeps tabs on its employees' influence Data analysis can help companies get a handle on their employees' influence and leverage it effectively, says IBM's Marie Wallace. "The potential is endless as there are so many insights that can be derived from analyzing human interactions," Wallace says. Social Media Today (12/9) |  | In the social media sphere, the unique and talented individual is always going to win." | | | Please contact one of our specialists for advertising opportunities, editorial inquiries, job placements, or any other questions. | Mailing Address: SmartBrief, Inc.®, 555 11th ST NW, Suite 600, Washington, DC 20004 | | |
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