Tata Sky Contact Center Gets a Boost from Nuance Communications - Communications Solutions

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Featured Articles Specialized Businesses Can Use Communications Technologies to Reach Customers snom Shares Thoughts on Business Communications and More ShoreTel Sky Extends Video Conferencing to Mobile Unified Communications Have Unexpected Impact with SMB Market   Sponsored By: ITEXPO ITEXPO Conference: January 27 - 30, 2015 Exhibits: January 28 - 30, 2015 Miami Beach Convention Center Register Today / Exhibit & Sponsor [Discover] The Next Frontier in Communications Discover Communication Tools that Dramatically Increase Productivity while Reducing Total Cost. New tools to improve customer engagement Hosted communications to improve services and reduce TCO Web-based applications to empower the mobile workforce SDN, NFV, UC, WebRTC, SIP, SBCs and More   Top Stories » Avaya Launches New Solutions to Address Multichannel Communications Preferences » Do You Want VoIP Regulated to Support Business Communications? » 'We An-Ser Communications' Provides Superior Customer Service for Small Businesses   From The Expert Corner   Tata Sky Contact Center Gets a Boost from Nuance Communications   December 29, 2014 By Steve Anderson Contributing TMCnet Writer For anyone who's ever called a customer service or similar call center and walked away from the experience unhappy, there's good news afoot as Tata Sky's contact center recently got some fresh augmentation in the form of speech recognition systems from Nuance Communications, making it easier to deal with a contact center even when there might have been a language barrier formerly. The Nuance Communications speech recognition systems allow users to work in a dozen different languages, including English, Hindi, and 10 other Indian languages to either get questions resolved outright or get routed to a customer service representative better able to provide the help needed. Since Tata Sky is a direct to home (DTH) cable provider, it means many different calls coming in about a variety of functions...Read More   Featured Video WebRTC San Jose 2014 Demo Presentation By: Ustyme   TMCnet Free Premium Content » Machine-to-Machine Communications Service Provider Benchmarking 2014 » Optimizing the Communications Architecture: Calculating SIP Bandwidth with Infortel Select Reporting » A Common Service Orchestration Platform for Unified Communications    Latest Blogs » Fascinating WebRTC Demos from WebRTC Expo   Featured Channels » Wifi Revolution » IP Communications » Video Managed Services - Unified Communications   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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