Complexity of Returns Grows as Ecommerce Does

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EXECUTIVE SUMMARY

Returns Grow Along with Ecommerce While overall return rates are not increasing dramatically, they are on the rise, forcing ecommerce merchants to optimize their supply chain squeeze as much value as they can out of returned merchandise. In this executive summary about returns, you will learn why customer experience is king, how to address returns fraud and abuse, using technology solutions and outsourcing firms, and more.

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