“Cloud Contact Center” Community Launched on TMCnet

Having trouble viewing this email? View online.

Aspect Launches Cloud Contact Center Community on TMCnet The Cloud Contact Center Community is designed for decision-makers seeking insight and best practices on issues important to the contact center like delivering a better customer experience and how to create omni-channel engagement. Visitors to the Cloud Contact Center Community can find valuable resources such as feature articles, industry news and white papers. The Cloud Contact Center Community can be found at: http://www.cloudcontactcenterzone.com/ “Aspect is pleased to join forces with TMC, a leader of communications and technology media,” commented Tim Dreyer, Director, Public Relations and Analyst Relations at Aspect Software. “TMCnet is known for providing valuable content, and we’re thrilled to sponsor this forum, where people can learn about improving customer interactions by leveraging the cloud to provide a seamless and context-aware omni-channel experience.” About Aspect Aspect's fully-integrated solution unifies the three most important facets of modern customer engagement strategy: customer interaction management, workforce optimization, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centers and back offices seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.   Share This! FREE eNewsletter Featured Articles Cloud + Contact Center = Omni-Channel Customer Experience In today's working environment several factors are paramount to a contact center's success and one way to ensure that customer demand is met with a resolution is the cloud. The customer experience is a phrase tossed about quite a bit in the enterprise lexicon, primarily in contact centers where customer retention and satisfaction is the name of the game. With customer expectations of 24/7/365 exceptional service, a cloud contact center offers a means to modernize, implement omni-channel engagement, adjust/manage services when needed and improve the overall customer experience.   Ride Zipwire Cloud Contact Center to Higher Satisfaction and Retention Aspect, a leading provider of solutions that enable exceptional omni-channel customer experiences, knows a thing or two about consumer engagement. Building on 40 years of experience in the space, its Zipwire cloud contact center offers all the necessary tools for building successful and satisfying customer interactions.   Why Now is the Time to Adopt the Cloud Contact Center A quick glance at the contact center industry and it would seem the digital tools available should enable the progressive-focused organization to dominate customer service delivery. While customers are demanding access to the seamless, omni-channel environment, it seems that the cloud contact center model is still not used to full capacity.     For more information about becoming a TMCnet Community or Channel partner, please contact inquiry@tmcnet.com.

This email was distributed by: Technology Marketing Corporation, 800 Connecticut Avenue, Norwalk, CT 06854 As a valued reader or attendee of TMCnet's publications and events, you will occasionally receive carefully-screened offers and free product information via email. If you no longer wish to receive this type of email, please go to http://www.TMCnetnet.com/enews/subs.aspx?eml=ignoble.experiment@arconati.us to adjust your preferences.

›