Contact Center Trends -- What to Watch for in 2015

The Latest Technology Research and Resources Please add contentupdates@webbuyersguide.com to your address book! View in a browser Contact Center Trends — What to Watch for in 2015 According to the Avaya Consumer Preference Report, 41% of users talking to a contact center agent rate "fast and efficient resolution of the issue" as the most important factor influencing their perception of the interaction. In today's competitive environment, it's obvious that extending excellent customer service is the most important challenge facing businesses of all sizes. 2015 is emerging as a turning point for contact centers. Make sure that your company doesn't lag behind. Read this white paper to learn about on-call Big Data analysis, intelligent virtual assistants (IVAs), gamification, and more! This valuable resource is free to Web Buyer's Guide members and it's easy to access. Just click on the button or image of the resource and follow the simple instructions. ADDITIONAL RESOURCES Other Web Buyer's Guide members who checked out this resource also expressed interest in the following offers from the Research Library: The Benefits of Cloud-Based Communications Platforms from 8x8 The Costs of Failed Security from HP Working for Your Success, Web Buyer's Guide You are receiving this email because you have registered for a tutorial, download, white paper, webcast, or have elected to receive information or offers from Web Buyer's Guide. You are currently subscribed to this list as: ignoble.experiment@arconati.us If you do not wish to receive future mailings from Web Buyer's Guide: Unsubscribe from Web Buyer's Guide Tech Alerts Unsubscribe from All Ziff Davis Enterprise Mailings Web Buyers Guide is the property of QuinStreet, Inc.  |  950 Tower Lane, 6th Floor, Foster City, CA 94404 © 2015 QuinStreet, Inc. All rights reserved.