inContact Cloud Scores Again with New Client

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The latest news from the Call Center Services Global Online Community. Sponsored by inContact. Powered by TMCnet. Feature Articles inContact Cloud Scores Again with New Client Proving yet again that the cloud is rapidly becoming the better way for the enterprise to conduct business, inContact – the leading provider of cloud contact center software and contact center agent optimization tools – announced that it has landed yet another client for its award-winning cloud contact center solution. Pearl Interactive Network Staffing the Insurance Industry With Reliable Veterans and the Disabled If there is one industry that continually faces high attrition rates, it is call center service providers. For whatever reason, a high percentage of the employees in this industry quit their jobs, which costs the companies a lot of money in training new hires. Therefore, finding reliable individuals for the long haul has become an industry wide issue. One company that is looking to solve the problem is Pearl Interactive Network, which specializes in delivering access to a niche workforce with high retention and performance. T-Mobile Expands Colorado Springs Call Center In Response to a Wildly Successful Year T-Mobile, a global telecommunications provider, is capitalizing on a successful year of an expanding customer base and improved customer satisfaction by growing its Colorado Springs call center. The company hopes to hire 105 full-time technical care specialists by the end of March, with training scheduled to begin the second week of April. Authentify Launches Biometric Authentication SDK for Financial Institution Call Centers The advent of ubiquitous mobile devices has provided financial institutions with the opportunity to provide customers with a wide range of useful services, and has led to much higher expectations for call centers. However, the many advantages of banking call centers are kept in check by the constant need for better security measures to protect customers' privacy. Online Businesses: Call Centers Should Be a Major Priority There are a host of differences between online and brick-and-mortar businesses. Though right now many of these differences seem to favor online shopping-wider variety of products, greater convenience-there are some places where brick-and-mortar can still shine. One of the greatest of these is seen in the call center's impact on customer experience. BDlive offered up a recent report showing how online businesses likewise need to focus on the call center. Round-The-Clock Call Center Live Chat Comes to the Middle East With a new live chat option in place, and available on a 24/7 basis, Mideast customers will be able to address not only prepaid but postpaid issues, as well as offer up complaints or requests through the system. View all Communities

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