SIP Print Finds Sweet Spot in European Market

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The latest news from the Call Recording Global Online Community. Sponsored by SIP Print. Powered by TMCnet.  Feature Articles SIP Print Finds Sweet Spot in European Market As the entire communications technology landscape evolves, so too do the features and advanced functionalities being offered with these systems. When it comes to security and compliance – nothing beats call recording. Nuvola and Red Box Recorders Partner on Data Recording for Contact Centers Contact center specialist Nuvola Distribution has announced a new partnership with Red Box Recorders, a global provider of voice and data recording solutions. Nuvola will distribute the Red Box Quantify Recording Suite through the agreement, reaching partners of big-name telecom companies including Microsoft Lync, Alcatel-Lucent and ShoreTel. NICE Systems, BoomeRing Announce Integrated Mobile Call, SMS Message Recording NICE Systems and BoomeRing have announced that they have integrated BoomeRing's mobile recording system with NICE's Engage platform, adding the ability to record both voice and SMS messages. ASC's Latest Version of neo Workforce Optimization Suite Features Phonetic Indexing ASC recently announced that it had launched the latest version of its workforce optimization suite, neo 4.0. The new solution now integrates with Microsoft Lync and Airbus TETRA, and includes a very powerful feature: phonetic indexing. Twilio Announces Availability of Elastic SIP Trunking For any businesses that have found their existing SIP setups to lack built-in features or be less flexible than they had hoped, this latest offering from Twilio could resolve their frustrations. It unlimited capacity for calling/recording can be of benefit to enterprises with a global presence. Likewise, for any company without a similar trunking system but which is growing at a rapid pace, the Elastic SIP Trunking service could fit them well now and long into their growth. CallFinder and Lawson Concepts to Offer Cloud-Based Speech Analytics The new agreement is going to give Lawson's customers an affordable cloud-based speech analytics solution. Lawson Concepts specializes in providing the right technology for contact centers, including agent experience, desktop analytics, desktop automation, guided navigation, impact analysis discovery, payment card industry compliance, quality monitoring, speech analytics, and thought leadership. View all Communities

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