Turn Your Customer Service/Operations into a Competitive Advantage

April 14 - 16, 2015, Louisville, KY Louisville Marriott Downtown Hotel Omnichannel does not function in a silo – and the link between marketing and operations has never been more critical to today’s omnichannel success. As an operations leader, you need to understand how the capabilities of your operations and fulfillment initiatives help your marketing team sell more and deliver your brand promise. For this reason, I encourage you to join us – and bring a marketing colleague – to the Operations Summit, April 14-16 in Louisvilly, KY. The summit is the only event exclusively for Direct-to-Customer and Omnichannel Operations & Fulfillment. • Get insights from 50+ merchant speakers including Macy's, DWI Veterinary Supply, Kohl's, QVC, Fairytale Brownies. See all speakers here. • Learn from top sessions including How to Turn Omnichannel from Retail Disruptor to Game-Changer, including ship to and from store; improving cross-sell and upsell in the contact center and using your returns and shipping policy to generate more sales. See full agenda here. • Tour facilities including Ann, Inc., Guess?, Gilt, UPS and eBay. See tour details here. • Visit 60 solutions providers including headline sponsor UPS. View all sponsors and exhibitors here. We offer terrific discounts for cross-functional teams - contact Maureen Van Kuren (mvankuren@accessintel.com) for details or see our FAQs for more information. Please share this email with your marketing team, and because ecommerce marketing and operations have never been so closely tied, we look forward to seeing you both April 14-16, 2015 in Louisville, KY. Sincerely, Michael O’Brien Senior Editor Multichannel Merchant Take a peek at what you can expect at this year’s Operations Summit in this short video. Connect with Us: Powered by: This message was sent to ignoble.experiment@arconati.us You received this email because your company has an existing business relationship with Multichannel Merchant, a division of Access Intelligence. Periodically, we will inform you of special shows, products and other offers that we believe you will find helpful in your business or career. To STOP receiving promotional e-mails from Multichannel Merchant, please click here. Multichannel Merchant | Access Intelligence | 10 Norden Place | Norwalk, CT 06855 | Privacy Statement