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As excited as everyone gets about actually taking vacation time, the planning and booking of that vacation can be fraught with tension and peril. One of the least-pleasant aspects of it all – making arrangements over the phone – has just taken a giant leap forward.
There are some signs, albeit somewhat debatable signs, that the economy is starting to recover. The biggest evidence for this is that more places have help wanted signs out, whether on storefronts, in newspapers, online or elsewhere. Teleperformance is one such company looking at an expansion effort, and the major name in outsourced multichannel customer experience management is adding 200 new jobs to its roster, according to a report from PR.com.
Firstsource Solutions, a global provider of business process outsourcing services, has announced plans to open a new call center in Eugene, Oregon. The new facility will serve clients in the telecommunications industry with live web-chat customer support.
We know, if only on an elemental level, that contact centers are one of the biggest portions of a customer experience around. Such centers both provide information and address problems at various points along the sale-both before and after-and as such aren't to be easily stinted. But a new study from Mercator Advisory Group reveals that the contact center shows just how important the contact center can be in the banking field.
A provider of unified identity management across cloud, mobile and the data center has announced it is upping its customer service for enterprises.
A local news source from Eugene, Oregon recently reported that Firstsource Solutions will open a new call center in North Eugene come the first week of April.
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