Three Reasons Why Artificial Intelligence Will Continue to Revolutionize Customer Experience - CUSTOMER

CUSTOMER : 4/08/2015 eNewsletter   Latest Featured Articles » Three Reasons Why Artificial Intelligence Will Continue to Revolutionize Customer Experience In industries where human perceptual and cognitive skills are required to complete detailed tasks, should intelligent technology be viewed simply as a fad or as a lasting business solution? » Why Your Business Needs to Improve Customer Response Time and Satisfaction Customers are more demanding than ever because smartphones, tablets, broadband connections, and services like Uber have created an on-demand society in which a wide variety of content and services are at people's fingertips. And unlike the past in which people were pretty comfortable holding on the phone or patiently waiting for their turn in line, in today's increasingly digital world many people imagine themselves at the front of the line. » Modern Customer Service Excellence is Accurate, Fast and Low-Effort Part of a company's success in customer support is the ability to anticipate what their customers want. This is true when it comes to modern omni-channel customer support: different customers will want different things, so it's important for a company to understand that's expected of them. While older generations of Americans liked speaking to live agents over the telephone, there is evidence that with the Millennial generation - today's young Americans - live telephone support is something to be avoided, not embraced. » Omni-Channel: The Only Channel Your Business Needs Today, more than ever the customer is king. And with so much weighing on each interaction it's vital to allow customers to engage with your brand in the method and manner of their choosing. The customer journey, once initiated only by a phone call or a letter now may start in a myriad of ways including a tweet, a text, a chat or an email or phone call. With so many channels for a customer to engage you on even for just a single issue, it's vital to provide a seamless, contextual experience across them all. Top Stories » InMoment Study Shows Importance of Building Relationships » Online School Improves Operations with Five9 Call Center Software » Customer Service May Be Forever Changed by Millennials and the Self-Service Movement » Better Customer Engagement Could be Just a Game Away Featured Channels » Cloud Contact Center - Cloud Contact Center » Omni-Channel Customer Engagement » Contact Center Solutions - Analysis Featured Resources » Tech Talk & Trends: A Short (5-Point) Glossary for Keeping Up With Customers » Making the Right Call: Key Factors to Consider When Choosing a Contact Center Vendor » Simplify the Software Experience on Any Device with Consumer-Style Apps » Transform Your Business By Creating an Actionable Customer Journey Map Advertise With Us General advertising Info: Click here    Become a CUSTOMER columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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