Path to Maximize the Shopper Experience | Delivering a Winning Customer Experience | Managing Your Commerce Business Infrastructure

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Check Out Our Revolutionary New Fraud Analytics Tool Introducing Decision Manager Replay: The first real-time ‘what if’ fraud rules analysis tool. Personalizing the Customer Experience Across All Touchpoints Making your customers feel important in all facets of the shopping experience is important. The best way to do that is to personalize the customer experience at every touch point throughout the shopper’s journey. The Path to Maximize the Shopper Experience This report explores the challenges retailers face in harnessing data and analytics to better meet customer expectations across all interaction channels. It also provides an overview of the three core building blocks retailers must establish and nurture in order to maximize their performance through the effective use of data. Merchants Adjusting to Change in DIM Weight Pricing Dimensional weight pricing has forced shippers to rethink their entire approach to packaging and shipping, as millions of items that had been billed based on weight alone are now subject to a calculation based on weight and package dimensions. Delivering a Winning Customer Experience This year, Multichannel Merchant set out to identify and recognize the leaders in customer experience. We turned to third-party logistics provider Innotrac, which routinely places test orders to inform its SmartHub benchmarking tool, for the hard data needed to find the best performers. These are their secrets to success… Managing Your Commerce Business Infrastructure: Reducing the Risk in the Direct-to-Consumer Channel A successful ecommerce channel requires careful management of one’s commerce business infrastructure. This on-demand webinar is relevant to any company interested in learning how to effectively manage their “CBI” and reduce ecommerce risk.

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