World-Class Service Desks Use Benchmarking for Continuous Improvement

The problem with most benchmarks is that they contain too little data, obsolete data, and involve benchmarking comparisons that are invalid. Learn More >>

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How World-Class Service Desks Use Benchmarking for Continuous Improvement Most companies want to improve their service performance, but they don't know where to start. They make decisions based on gut feeling or unvalidated assumptions, instead of using objective, actionable data. This white paper defines a proven methodology for achieving world-class performance through benchmarking, discusses the key success factors for effective benchmarking and introduces the first of its kind, SaaS-based real-time benchmarking solution. Learn More Additional Resources Data Centers in the Crosshairs - Today's Most Dangerous Security Threats The Emergence of the Cloud DMZ SUBSCRIPTION SERVICES You are currently subscribed as ignoble.experiment@arconati.us. If you do not wish to receive future mailings from ITworld's Online Resources, unsubscribe When accessing content promoted in this email, you are providing consent for your information to be shared with the sponsors of the content. Please see our privacy policy for more information. Copyright 2015 | ITworld | 492 Old Connecticut Path | Framingham MA 01701 | www.itworld.com.