Contact Center Selection Checklist: Key Requirements

The Latest Technology Research and Resources Please add contentupdates@webbuyersguide.com to your address book! View in a browser Contact Center Selection Checklist: Key Requirements Numbers speak for themselves: it costs about $500/visit to service a customer in person, $5.66/call with a live agent in a contact center, 45 cents/call with an interactive voice response system (IVR), and about 24 cents with a self-service web interface. The implication is simple: a business that is not using a contact center for their customer interactions is bleeding money. Read this white paper to clear away the clutter and understand what is critical to selecting a great contact center and turn your investment into a profit. This valuable resource is free to Web Buyer's Guide members and it's easy to access. Just click on the button or image of the resource and follow the simple instructions. ADDITIONAL RESOURCES Other Web Buyer's Guide members who checked out this resource also expressed interest in the following offers from the Research Library: Addressing the Challenge of the Empowered Consumer from CDW Keep the Phone Lines Open: Common Causes of Voice Failures from Cox Business Working for Your Success, Web Buyer's Guide You are receiving this email because you have registered for a tutorial, download, white paper, webcast, or have elected to receive information or offers from Web Buyer's Guide. You are currently subscribed to this list as: ignoble.experiment@arconati.us If you do not wish to receive future mailings from Web Buyer's Guide: Unsubscribe from Web Buyer's Guide Tech Alerts Unsubscribe from All Ziff Davis Enterprise Mailings Web Buyers Guide is the property of QuinStreet, Inc.  |  950 Tower Lane, 6th Floor, Foster City, CA 94404 © 2015 QuinStreet, Inc. All rights reserved.