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You've probably heard that Interactive Intelligence hosted a webinar recently called:
WEBINAR: How Moving Your Contact Center to the Cloud Increases Business Agility
Watch Today!
Companies don't reach the top by doing what they've always done.
To gain a competitive advantage, businesses must be able to adapt. Evolving strategic priorities, seasonality, and changing customer
expectations significantly impact contact center performance and how a company responds to its customers. Join guest presenter
Drew Kraus, research vice president at Gartner and Tim Passios, vice president, solutions marketing for Interactive Intelligence, to
learn how moving contact centers to the cloud has helped leading companies increase business agility and transform its customers
experience.
Hear real-world stories from those who've made the move to cloud contact centers.
Phillips is known for using meaningful innovation and cutting-edge technology to improve people's lives. As a global company experiencing
rapid growth, it understands the importance of agility and cost containment. Find out how moving to the cloud not only allowed Philips to
accelerate new deployments with minimal capital cost, but also provide a consistent experience to over three billion customers in 100
different countries.
Who this Web event will benefit, and why
- Contact center managers. Ensure a greater role for your center in the business's success, beginning with operational flexibility.
- Customer experience managers. Discover the value of cloud contact center for ways to meet and exceed customer expectations.
- IT professionals. Look to the cloud for rapid deployment and flexibility, along with scalability and cost savings.
- Executives. Validate the benefits of moving the customer engagement area of the business to a cloud model.
TMCnet Webinar Team
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