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| Evolving into a Digital Service Provider (DSP) |
| Ten years ago, AT&T offered voice, Internet, and networking services. There was no mobile offering, U-verse or Digital Life, and the company has just merged with SBC communications. AT&T's tagline by 2005 was "The World's Networking Company" and it was an exemplary communications service provider (CSP) of ... » Read the full article… |  |
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| The $4.6B Omni-channel Opportunity |
| Whichever way operators look today, the pressure is on. Traditional revenues are declining and the EU has ruled that roaming charges will be abolished by 2017. Operators need to invest in ever-faster networks and deliver smarter services to keep up with their competitors – and all the while there is the constant challenge of keeping customers happy and loyal by ... » Read the full article… |  |
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| Fueling Business Growth in the Digital Marketplace |
| The digital age has changed the way we communicate and interact with our family, friends, peers and colleagues. Digital technologies and online services are changing our lifestyle patterns, and the speed at which we embrace digital change is a real challenge for communication service providers (CSPs). Customers ... » Read the full article… |  |
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| Digital Dodgeball: Making the Right Moves with Preemptive CEM |
| Communications service providers (CSPs) are in a pinch. As a result of competitive pressure and market demand, they must move faster than ever before or risk losing relevancy and customers. As we all know, however, velocity is not the first attribute associated with these mammoth organizations. In fact, it's not even the fifth, or the tenth. The need for CSPs to transform in order to rapidly launch new services, quickly adapt to changing market conditions, and ... » Read the full article… |  |
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| 5 Keys to an Agile Transformation for Success in B2B |
| Competitive pressure in telecommunications has never been greater. Last year, the leading mobile network operators in the U.S. collectively lost more than $45 Billion in market value, and voice and messaging revenues — historically the bread and butter for mobile network operators — continues to decline around ... » Read the full article… |  |
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| Personal Cloud and the Agile Operator Opportunity |
| The rise of the internet of things and ongoing consumer demand for connected living is driving aggressive growth in the number of devices consumers activate. According to research by NESS (SES), there is now an average of 7.5 devices connected to the Internet in one household compared with an average of one device per household 10 years ago. This presents both benefits and challenges to the global ... » Read the full article… |  |
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| Enabling Global Connectivity with Satellite |
| As companies continue to expand globally, they're looking for partners and services that can support them wherever their business takes them. This global expansion shines light on the challenges that arise when trying to stay connected everywhere. Whether you're tracking a shipment, monitoring remote workers or simply trying to send an email, achieving ... » Read the full article… |  |
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| The Agile Wireless Network |
| You know the stats. Mobile data traffic is growing like crazy, and end-users' expectations of speed and reliability are becoming more and more difficult to consistently meet. The Cisco VNI estimates that global mobile data traffic will increase nearly tenfold between 2014 and 2019, increasing at a compound annual ... » Read the full article… |  |
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| Optimizing Profitability with Pure-Play NFV |
| Network Functions Virtualization (NFV) is envisioned as a way to allow communications service providers (CSPs) to replace network appliances with software modules running on standard servers, which can save money in terms of CapEx and OpEx. However, the focus of NFV is now shifting to enabling CSPs to ... » Read the full article… |  |
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| Avoiding Data Commoditization: The Need for Smarter Customer Engagement |
| Are some mobile operators heading down the road of their businesses becoming commodities where the only real differentiator, in the eyes of the customers, is price? Voice and text services, for so long the mainstay of their business, are now commoditized and data could well be heading the same way. Competition ... » Read the full article… |  |
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| The Path to Becoming an Agile Operator |
| To the outsider, telecommunications is typified by two things: acronyms and Y chromosomes. To the insider, there's so much more. There are buzzwords, like CEM and cloud and Big Data. Each of these feeds into a tech trend that is shaping telecom and its future, but also forms the basis for a lot of marketing fluff ... » Read the full article… |  |
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| Letter from the Editor: August 2015 |
| The world is in a constant state of change. Some changes are rapid, while others are gradual, but either way, it's those most able to tap-dance through life's changes who are able to come out ahead. Sure, change can be uncomfortable, and uncertainty can be unsettling, but I think most of us are all too aware ... » Read the full article… |  |
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| Industry News: August 2015 |
| There are fewer acronyms in telecom today that are hotter than the Internet of Things (IoT). What region is innovating the fastest? The GSMA has published a new report in conjunction with Mobile World Congress Shanghai that positions China as the leader of the pack in the deployment of IoT technology. China is already the leading M2M market, with 74 million connections. The report, "How China is Scaling the Internet of Things," is available for free download here ... » Read the full article… |  |
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