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2015/08/17

Use Facebook's Audience Insights to learn about your customers

Opinion: Should Facebook be cutting you a check? | Why translated social campaigns can go awry | Facebook troll hijacks Target's customer service
Created for ignoble.experiment@arconati.us |  Web Version
 

August 17, 2015
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Opinion: Should Facebook be cutting you a check?
Facebook users are paying for the service with personal data that the social network uses for profit, Tim Wu writes, adding that users should carefully consider the implications. Separately, Tim Worstall writes that "Facebook does already pay us rather handsomely for the information that we hand over. For we get Facebook in return." The New Yorker (tiered subscription model) (8/14), Forbes (8/16)
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Take the Blinders off Your Attribution Models
Marketers are half-blind because they can't create a whole picture of a purchase journey and they can't connect activities, especially across the offline/online divide. Half-blind attribution modeling can lead to badly misguided conclusions about where your money should be spent. Let's fix that: we'll help you get 20-20 vision with data onboarding.

Connecting & Collaborating
Why translated social campaigns can go awry
Marketers make common mistakes when extending social media campaigns overseas, writes Chloe McKenna. Don't rely on direct translations to capture the same meaning, focus efforts on the channels customers frequent, and keep up to date on local events to post timely and relevant content, McKenna writes. eConsultancy.com (8/14)
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Marketer Moments
Brands get social with video content
Brands are using social media to push video content this summer, a typically slower time as consumers spend less time in front of screens. Facebook's "What's on Your Mind" has gained over 1 million social interactions. YouTube, Lexus, DC Shoes and Samsung are among the other social hits of the season. MediaPost Communications (8/14)
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Stars show the multitude of ways to order Domino's
Domino's latest ad from Crispin Porter + Bogusky taps stars such as Eva Longoria and Richard Sherman to show how easy it is to order the chain's pizza, whether via smart TV, using a pizza emoji on social media or with a smartwatch. The brand tried to match the celebrities with their ordering technique; Sherman, for example, tweets his order because he "is known to be a big user of Twitter and has a big following," said Karen Kaiser, vice president of national advertising for Domino's. Advertising Age (free access for SmartBrief readers) (8/14)
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Platform News
Facebook, Twitter edge out competitors in live streaming
Facebook
(JOE KLAMAR/Getty Images)
Twitter and Facebook are using their market dominance to overtake live-streaming upstarts such as Meerkat, Cat Zakrzewski writes. Twitter says Periscope has 2 million daily active users, while Facebook is letting celebrities, journalists and others with verified profiles stream live video to fans. The Wall Street Journal (tiered subscription model) (8/14)
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Measurement Matters
Use Facebook's Audience Insights to learn about your customers
Facebook's Audience Insights can provide valuable information about your current and prospective customers, writes Kiera Stein. She explains how to use the tool to develop customer personas and learn about consumers' interests and purchasing habits. SocialMediaExaminer.com (8/13)
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Social Shareable
Feeling stressed? Try smashing some plates
For about $15 each, visitors to Toronto's Rage Room can dress up in masks and body armor and use a baseball bat to smash away at a range of household objects. "Toronto is such a high-strung city. We thought it could stand to let off a little steam," says co-founder Timothy Cheung. The Guardian (London) (8/12)
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SmartQuote
[F]rom the amount of time we spend on Facebook it appears that we gain great value from its existence."
-- Tim Worstall, writing at Forbes
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 Andy Sernovitz, Editor at Large
Andy Sernovitz is the New York Times best-selling author of "Word of Mouth Marketing: How Smart Companies Get People Talking" and the blog "Damn, I Wish I'd Thought of That!" He runs WordofMouth.org, where marketers and entrepreneurs learn to be great at word of mouth marketing, and SocialMedia.org, the community for social media leaders at the world's greatest brands.
 
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Editor:  Ambreen Ali
Contributing Editor:  Ben Whitford
Advertising:  Dena Malouf
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