Be smart. Utilize knowledge to get ahead.

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Be smart. Empower your agents with knowledge! Dear Charles, Let's face it. In today's world, customers expect a lot when it comes to service and support. Throw in the multiple channels they use to communicate, and a personalized customer experience can feel next to impossible. Luckily, Knowledge Management can help you exceed their expectations, reduce costs and create sales – if you choose the right solutions and implementation approach. Read this TSIA report to learn how a Knowledge Management solution can help you: Increase productivity 30% via effective knowledge sharing Reduce contact center costs, call times and workloads Create sales opportunities and a competitive edge Click here to access the white paper. Thank you, The Oracle Service Cloud Team Learn more about Service Cloud Access Now! Learn how to deliver the right answer every time by downloading this white paper. Click to Chat with a Sales Expert Talk to Sales 1.800.633.0738 Copyright © 2015, Oracle Corporation and/or its affiliates. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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