How Next-Generation Customer Experience Can Turn your Contact Center into a Profit Center, September 22nd

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How Next-Generation Customer Experience Can Turn your Contact Center into a Profit Center Tuesday September 22, 2015 TIME: 2:00pm ET/ 11:00am PT Today's hyper connected consumers reward great service with their loyalty and purchase power, turning your customer support center into a profit center. But providing sales value to your organization through superior customer experience is only possible when your team, processes and technologies are all working at peak performance. In this webinar, we'll discuss best practices in each of those areas so you can create engaging, consistent and valuable customer experiences. You'll discover how to: Create great experiences for your customers regardless of the channel they choose Use next generation technologies to guide contacts throughout the customer journey Build a team dedicated to creating consistent and engaging experiences Use customer insight for continuous improvement Join us for this interactive session that will include insightful content, real-world examples and a live Q&A. Sponsors:		Presenters: Steve Green Vice President, Sales Vee24 Steve Green is Vice President of Sales at Vee24, with a 25 year career in the technology industry growing successful companies. Vee24 is the leader in live video assistance, providing tools to help you maximize sales and delight customers through an interactive selling platform, that features voice, video, text & co-browsing. Doug Beck Senior Account Executive teleNetwork At teleNetwork, Doug supports the end to end customer experience throughout the client engagement. While continuously focusing on cultivating relationships with existing customers, Doug is also an expert in brand loyalty, support processes and strategy. He is motivated by improving the customer experience and satisfaction during all interactions utilizing teleNetwork's innovations and best practices from 20+ years of success. Moderator: Peter Bernstein Senior Editor TMCnet Peter Bernstein is a seasoned writer and professional with deep experience in the communications and IT industries. As a top-level industry analyst, Peter has keynoted major technology events and has been cited numerous times by The New York Times, The Wall Street Journal, The Los Angeles Times, USA Today, The Washington Post, Business Week, Fortune Magazine, ComputerWorld, NetworkWorld, Communications Week, among other publications.
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