InContact Gears up for Annual User Conference

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The latest news from the Call Center Services Global Online Community. Sponsored by inContact. Powered by TMCnet. Feature Articles InContact Gears up for Annual User Conference Contact center luminaries from far and wide are making plans to head to Salt Lake City next week for the 11th annual InContact User Conference (ICUC). The show, one of the largest in the contact center industry, kicks off Tuesday, Sept. 29, featuring three days chock-full of seminars for everyone. Enghouse Interactive Launches Partner Program Enghouse Interactive, a provider of customer interaction management solutions, is enhancing its commitment to cultivating partner relationships with the launch of a North American Partner Portal. This all-inclusive online service brings all the necessary resources to help companies position Enghouse Interactive products as part of their customer solution offerings. StatesideBPO Reaches Out to Network Marketing and Direct Sales StatesideBPO offers a cloud contact center workforce of disabled Americans and U.S. veterans to help handle calling requirement of many businesses. A recent announcement from the company says that it will now target network marketing and direct sales organizations as its latest reach into new markets. Natterbox Develops Solution that Integrates Cloud PBX Configuration with Salesforce UI Natterbox recently announced that it had developed a solution that allows users to manage its cloud PBX configurations through a Salesforce user interface (UI). Why Good Startups Fail: They Can't Fire Bad Customers It was something that Dr. Dan Ariely, a professor of behavioral economics at Massachusetts Institute of Technology wanted to get to the bottom of. His experiment explored how attached we are to unknown options and if we're willing to let them vanish. TriWest Healthcare Alliance Announces New Elmwood Operations Center Healthcare for veterans is a big issue these days, so much so that it's even been seen bandied about in the opening days of the upcoming presidential race. So when a new report from Nola.com emerged describing TriWest Healthcare Alliance's plans to better deliver that healthcare, there were likely plenty who sat up and took notice. View all Communities

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