Join us Tomorrow...
You've probably heard that Presence Technology and TMCnet will be hosting a webinar Tomorrow at 2pm ET called
WEBINAR: Customer Engagement Center in 30 minutes
How the Customer Engagement Center can increase sales, improve client's loyalty, and adapt to your customer.
Tuesday September 29, 2015 TIME: 2:00pm ET/ 11:00am PT
Customer Engagement Centers (CECs) are much more than mere multi-channel contact centers. They are considered to be the next
generation set of solutions to be implemented on customer service areas. Although this concept was developed several decades ago,
it is much more important now, due to the complexity of managing clients in an Omnichannel environment.
New generations, and hence customers, are evolving into native multichannel users, but this concept is much more than managing
multichannel. It is the capability to understand the customer context and identify the customer on every single interaction, comprehend
why each customer interacts with the organization, and build a detailed profile based on preferences, issues, purchases, use of
products, or even personality. It is necessary to define a personalized relationship strategy and processes to engage each individual
customer with the customer service team with a successful outcome that will increase your company sales, covert customers into
prescribers, improve your client's loyalty, and leverage the information you have on your customer to adapt to their preferences.
Who should attend:
- COO's
- Contact Center Managers
- Customer service Managers
- CIO's
- CTO's
- CFO's
Join us on this webinar and learn how to engage your customers.
Register now. Seating is limited!
See you there,
Peter Bernstein
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