 |  | | | Webcast Series: Getting the most out of your workforce optimization | | | | | | | 
| | | HP WFO Software is presenting a series of one hour how to webcasts designed to provide actionable content and use cases on topics ranging from providing effortless customer interactions to ensuring compliance in the contact center.
Learn more about the event individual events below and don't forget to sign up for each of them as you go. Customers for life; strive for effortless interactions
Wednesday, September 16 at 10am PT / Noon CT / 1pm ET
In this webcast, you'll learn why organizational focus on reducing customer effort is the secret to customer loyalty. We've all established contact center metrics and programs to improve average handle time, first call resolution, Net Promoter Scores®, CSAT and the ever elusive multichannel customer experience, and all are noble endeavors. But the real objective in improving customer experience is hidden in customer longevity, share of wallet, and loyalty. Register now to understand why customer effort must be the ultimate contact center goal and glean insights on how to embark on the transition to customer effort-focused approach. | | | | | | | | | The uber-efficient contact center; drive excellence through understanding of agent workflow
Wednesday, September 30 at 10am PT / Noon CT / 1pm ET
In this webcast, you'll learn why understanding agent desktop activity is rapidly becoming a required capability in every contact center. With decreasing storage costs and wide adoption of VOIP telephony systems, most organizations are now leveraging full time recording of not just the conversation but the agent desktop activity as well. This market shift has created immense intelligence opportunity for the progressive contact center leader. Register now for insight on how to embrace transformational desktop intelligence in order to truly deliver an optimal customer experience. Compliance in the contact center; the rapidly changing requirements for protecting sensitive data
Wednesday, October 14 at 10am PT / Noon CT / 1pm ET
In this webcast, you'll learn how to avoid data break and protect customer sensitive data amidst growing public scrutiny. Sensitive customer data has been protected by regulations like the Health Insurance Portability and Accountability Act (HIPPA) and Payment Card Industry (PCI) Data Security Standards, but the regulations continue to grow tighter and change quickly. With so many credit card transactions and identity verifications taking place over the phone, businesses that record calls require a much higher level of security to protect this data. Register now to learn more about regulation changes, how to protect your customer data from breach and how to avoid costly fines due to non-compliance. We look forward to having you join us for these webcasts to gather important insights around pressing issues facing your contact center. Be sure to sign up today. | | | | | | | | | | | | |
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