By Paula Bernier, Executive Editor, TMC
Microsoft continues to expand on Skype for Business. For example, the company has a new offering called Skype Meeting Broadcast, a one-way broadcast service that can support tens of thousands of participants and beyond. Also new from Microsoft is PSTN Conferencing, which allows people to use a dial in number to join a Skype meeting from any device.
By Allison Boccamazzo, Director of Brand Strategy
ITEXPO West 2015, which kicked off today and will be taking place throughout October 8 in beautiful Anaheim, CA, honed in on the importance of marketing by featuring three in-depth, interactive workshops presented by TMC and Content Boost. The third presentation, headed by TMC CEO Rich Tehrani, specifically emphasized the importance of online communities including what they are, how they work and how they can yield positive, lasting results as part of an organization's overarching marketing campaign.
By Rory J. Thompson, Web Editor
TMC was fortunate enough to recently speak with Amy Bailey, VP of marketing with Master Agent Telarus, a giant in the field of telecom solutions, prior to her attending ITEXPO Anaheim 2015. The company will also be exhibiting at booth #206 at the event. Bailey has some interesting insights of where the market is today and where it's headed.
By Stefania Viscusi, Assignment Desk, Content Management
Enghouse Interactive offers an integrated suite of solutions from multi-channel contact center, self-service, attendant operator consoles and workforce optimization offerings that bring customers and partners a complete solution they can deploy on premises, via the cloud or even Hybrid. Scott Logan and Alex Gorrell, both Marketing Directors at Enghouse Interactive, took some time to chat with TMC recently about the upcoming show, market trends and why UC adoption is still a growing space worth keeping an eye on.
By Susan J. Campbell, TMCnet Contributing Editor
Technology in the call center is one thing that can set a company apart from another. Too many competing firms are offering commodity products at prices that have little variance. Trying to determine one provider from another is difficult as the marketing material suggests you'll experience the best interactions with each one.
By Laura Stotler, TMCnet Contributing Editor
John M. Hand, global Microsoft Alliance Director at IR, sits down with TMC for an interview about the state of the UC market and how it is being adopted by the enterprise along with cloud computing, WebRTC and other disruptive technologies.
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