StatesideBPO, Staffed with Disabled Veterans and Others, is Expanding

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The latest news from the Call Center Services Global Online Community. Sponsored by inContact. Powered by TMCnet. Feature Articles StatesideBPO, Staffed with Disabled Veterans and Others, is Expanding We hear a lot of talk about how we owe a debt of gratitude to our returning veterans, but one Florida-based company has actually done something about it, and is now going even further. DATAMARK Awarded 311 Contact Center Contract in El Paso El Paso, Texas is one of the recent communities investing in a 311 customer service call center in order to better help its citizens, and the city has selected DATAMARK to staff and manage this new effort. New Florida Call Center Ramping up for 1,000 Jobs City officials in Pompano Beach, Fla., had much to celebrate Friday, October 16, as they cut the ribbon to officially open a new call center there, which will shortly create 1,000 new jobs. Contact Center Capability Gets a Boost Zendesk has announced that it has turned to LiveOps to add telephony capability to Zendesk's operations, providing an even more functional contact center option to the field. Cloud Contact Centers Stand to Gain from New SAP Offering In too many environments, information about Big Data is ignored or decision makers simply don't know what to do with it. Measuring the Effectiveness of Contact Centers Whether a client wants to improve customer service, drive new business, recruit talent or maximize profits, the call center must first have an effective operation that is capable of delivering - and measuring - the service. View all Communities

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