An Ignoble Experiment: WEBINAR: Six Challenges of Deploying a Multichannel Contact Center and How to Beat Them

2015/10/19

WEBINAR: Six Challenges of Deploying a Multichannel Contact Center and How to Beat Them

INDUSTRY WEB EVENT
Six Challenges of Deploying a Multichannel
Contact Center and How to Beat Them
Tuesday, November 10, 2015 | 11:30 AM EST (3:30 PM EST)

REGISTER TODAY!

Today's customers expect to contact you whenever and however they want. But meeting those expectations isn't easy. Technology, training, choosing which channels to offer and customer adoption are just some of the challenges of going multichannel. And when you're a small to mid-sized contact center with limited budget and resources, it gets even more complicated.

In the quest to deliver a consistent and seamless customer experience across channels, more than 50% of small to mid-sized contact centers anticipate their interaction channels being fully integrated by 2016. So, how do you get there?

Hear how from two experts

Nancy Jamison is Principal Analyst at Frost & Sullivan, and Tim Passios is VP Solutions Marketing at Interactive Intelligence. Spend 60 minutes with them in this web event, and you'll learn six ways to get past multichannel challenges, no matter the size of your contact center.

Conquer the challenge of budget and cost
Develop the resources and expertise to support a multichannel customer
Leverage the cloud to move beyond legacy contact center systems and technology
Help your customers to adopt new contact channels
Eliminate organizational silos that thwart a consistent and seamless customer experience
Make your multichannel contact center a strategic priority that pays off

If you're involved in any aspect of customer engagement…
The contact center, customer experience programs, IT, senior level decision-makers – our two authorities speak your language.

Get to multichannel, give customers everything they expect, and don't break the bank. Register today.